About Infosys:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.


Infosys has been recognized as a Top Employer across APAC — contributing to our sixth consecutive year of global certification. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.
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Location: Tokyo


Role: CRM Solution Architect – MS Dynamics D365 Customer Experience

The Solution Architect is responsible for designing and delivering end-to-end solutions using Microsoft Dynamics 365 and related technologies. This role ensures technical excellence, scalability, and alignment with business objectives. The architect collaborates with stakeholders, defines system architecture, oversees integrations, and provides technical leadership to development and functional teams throughout the project lifecycle.

Skills & Experience Required

• Define overall architecture for Dynamics 365 applications and integrations.

• Ensure solutions meet performance, security, and compliance standards.

Technical Leadership

• Provide guidance to development teams on best practices and technical standards.

• Review designs, customizations, and integrations for quality assurance.

Stakeholder Engagement

• Collaborate with business and functional teams to translate requirements into technical solutions.

• Act as a trusted advisor for technology decisions and roadmap planning.

Integration & Deployment

• Design integration strategies with external systems using Azure and Power Platform.

• Oversee deployment, DevOps pipelines, and environment management.

Governance & Documentation

• Maintain architecture documentation and ensure adherence to governance frameworks.

• Conduct technical risk assessments and propose mitigation strategies.

• Near native level of Japanese to speak with our key customers in the market

Mandatory Skills

• Dynamics 365 CE/CRM, Power Platform, Azure services, Solution Architecture, Integration Design, Security & Compliance.

Preferred Skills

• . AI & Machine Learning integration (Azure AI, Copilot, Cognitive Services)

• Term Life Insurance
• Referral Bonus Programs
• Year‑End Tax Support
• Paid annual leave and bereavement Leave and Statutory Holidays
• Short Working Hours for employees with caregiving responsibilities.
• Statutory Social Insurance: Welfare Pension, Unemployment Insurance, Health Insurance, Nursing Care Insurance and Worker’s Compensation Insurance
• Health & Wellbeing support: Annual Health Checks with partial cost reimbursement, Stress Checks & Industrial Physician support
• Employee Engagement and Wellbeing: Employee Events, Wellbeing Programs, Reward & Recognition
• Workplace Amenities: On‑site amenities include complimentary beverages.