About Infosys:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.


Infosys has been recognized as a Top Employer across APAC — contributing to our sixth consecutive year of global certification. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.
▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys

勤務先：東京（クライアント先常駐）

Microsoft Dynamics CRM ソリューションアーキテクト

Microsoft Dynamics 365 および関連テクノロジーを活用し、エンドツーエンドのソリューションを設計・提供する責任を担います。 本ポジションでは、技術的な卓越性と拡張性を備え、ビジネス目標と整合したソリューションの実現を推進します。 ステークホルダーと連携しながらシステムアーキテクチャを定義し、各種インテグレーションを統括するとともに、プロジェクトライフサイクル全体を通じて開発チームおよび機能コンサルタントチームに対し技術的なリーダーシップを発揮します。

必要なスキルおよび経験

ソリューション設計およびアーキテクチャ

• Dynamics 365 アプリケーションおよび各種インテグレーションにおける全体アーキテクチャを定義

• ソリューションにおける、性能・セキュリティ・コンプライアンス基準への準拠の確保

技術リーダーシップ

• ベストプラクティスおよび技術標準に基づき、開発チームに対して技術的な指針を提供

• 設計、カスタマイズ、インテグレーションについて品質観点でのレビューを実施

ステークホルダー対応

• ビジネス部門および機能コンサルタントチームと連携し、要件を技術的なソリューションへ落とし込む

• 技術的な意思決定やロードマップ策定において、信頼されるアドバイザーとしての役割を担う

インテグレーションおよびデプロイメント

• Azure および Power Platform を活用し、外部システムとのインテグレーション戦略を設計

• デプロイメント、DevOps パイプライン、ならびに各種環境管理を統括

ガバナンスおよびドキュメンテーション

• アーキテクチャ関連ドキュメントを整備・維持し、ガバナンスフレームワークへの準拠を確保

• 技術的リスク評価を実施し、リスク低減策を提案

• 日本語および英語でのビジネスレベルの言語能力

必須スキル

• Microsoft Dynamics 365 CRM, Power Platform, Azure サービス、ソリューションアーキテクチャ、統合設計、セキュリティおよびコンプライアンス

歓迎スキル

• AIおよび機械学習の統合（Azure AI, Copilot, Cognitive Services）

Location: Tokyo

Role: CRM Solution Architect – MS Dynamics D365 Customer Experience

The Solution Architect is responsible for designing and delivering end-to-end solutions using Microsoft Dynamics 365 and related technologies. This role ensures technical excellence, scalability, and alignment with business objectives. The architect collaborates with stakeholders, defines system architecture, oversees integrations, and provides technical leadership to development and functional teams throughout the project lifecycle.

Skills & Experience Required

• Define overall architecture for Dynamics 365 applications and integrations.

• Ensure solutions meet performance, security, and compliance standards.

Technical Leadership

• Provide guidance to development teams on best practices and technical standards.

• Review designs, customizations, and integrations for quality assurance.

Stakeholder Engagement

• Collaborate with business and functional teams to translate requirements into technical solutions.

• Act as a trusted advisor for technology decisions and roadmap planning.

Integration & Deployment

• Design integration strategies with external systems using Azure and Power Platform.

• Oversee deployment, DevOps pipelines, and environment management.

Governance & Documentation

• Maintain architecture documentation and ensure adherence to governance frameworks.

• Conduct technical risk assessments and propose mitigation strategies.

• Near native level of Japanese to speak with our key customers in the market

Mandatory Skills

• Dynamics 365 CE/CRM, Power Platform, Azure services, Solution Architecture, Integration Design, Security & Compliance.

Preferred Skills

• . AI & Machine Learning integration (Azure AI, Copilot, Cognitive Services)

• Term Life Insurance
• Referral Bonus Programs
• Year‑End Tax Support
• Paid annual leave and bereavement Leave and Statutory Holidays
• Short Working Hours for employees with caregiving responsibilities.
• Statutory Social Insurance: Welfare Pension, Unemployment Insurance, Health Insurance, Nursing Care Insurance and Worker’s Compensation Insurance
• Health & Wellbeing support: Annual Health Checks with partial cost reimbursement, Stress Checks & Industrial Physician support
• Employee Engagement and Wellbeing: Employee Events, Wellbeing Programs, Reward & Recognition
• Workplace Amenities: On‑site amenities include complimentary beverages.