Role – Onsite SAP CX (CRM) lead
Technology – SAP C4C Sales and Service, SAP Marketing Cloud
Location – Germany
Compensation – Competitive (including bonus)


Job Description
We are looking for an experienced SAP Sales & Service Cloud (C4C) Functional Consultant (Onsite- Germany) who can act as a client-facing lead, driving business discussions, workshops, and solution delivery while ensuring strong stakeholder engagement.

Key Responsibilities

• Client Engagement & Stakeholder Management
• Act as the primary onsite interface between business stakeholders and offshore delivery teams
• Lead client discussions, requirement workshops, and solution walkthroughs
• Manage stakeholder expectations, align priorities, and drive consensus across business and IT
• Facilitate decision-making sessions, ensuring timely closure of design and execution topics

• Scoping and Fine-Tuning
• Organization structure setup, workflows, approvals, user management
• Authorization and access control using Business Roles

• Sales: Accounts, Activities, Leads, Opportunities, Quotes, Orders, Pricing, Territories
• Service: Service Tickets, SLA, Service Categories

• Master Layout / Page Layout configuration
• Data Workbench activities
• Analytics (Reports, KPIs, Dashboards)
• Transport management

• Lead and conduct workshops, demos, and presentations on SAP C4C functionality
• Communicate complex business requirements into clear functional specifications
• Drive solution discussions with business users, architects, and integration teams
• Provide regular status updates, risks, and mitigation plans to stakeholders
• Co ordination with offshore team for delivery

• Experience in SAP Sales & Service Cloud (C4C)
• Experience in AMS, implementations and/or rollout projects
• SAP C4C certification preferred
• Excellent communication skills (verbal & written)
• Strong client-facing and presentation abilities

• SAP Marketing Cloud, CDC experience
• Exposure to V2 is good-to-have (not mandatory)
• Awareness of AI/automation trends in SAP CX