About the role:
The Operations Analyst plays a critical role in protecting delivery execution and data integrity by adhering to the administrative and operational processes that underpin program success. Operating under the direction of the Lead Program Manager and the broader management team, this role ensures core operations work is executed with precision, consistency, and foresight—enabling leaders and delivery teams to focus on outcomes rather than operational friction.
Primary Focus of the Role
The primary focus of this position is overall operations management, leveraging qualitative and quantitative processes to support informed decision-making, operational excellence, and continuous improvement. Core areas of responsibility include:

• REQ creation, updates, and tracking
• Invoice receiver creation and reconciliation
• Financial and capital tracking hygiene (working with Capital Accounting)
• Tool updates, data cleanup, and ongoing maintenance
• Testing (sanity, new features, data integrity)
• Documentation, coordination, and cross-system follow-through
• Standardized operational execution and governance readiness
• Clarity (PPM) and Jira are Optimum Communications’ primary project and portfolio management tools. Candidates must have experience administering these platforms; experience with comparable PPM tools is a plus.

• Experience with Clarity (PPM) or similar portfolio management tools
• Working knowledge of REQ, invoice, capital, and financial tracking processes
• Strong Jira experience (epics, stories, workflows, reporting)
• Experience with Microsoft 365, SharePoint, Power BI, and Power Platform tools (preferred)
• Strong business, technical, and process documentation skills
• Clarity (PPM), Jira, Microsoft Office Suite, ServiceCentral, Confluence, SharePoint

• Enter, update, and validate REQs, invoice receivers, and financial records
• Maintain PPM, Jira, and SharePoint data hygiene
• Coordinate with Finance, PMs, and vendors to resolve administrative and financial issues
• Execute BAU tasks that keep programs moving
• Identify, escalate, and fix breakdowns in process workflows
• Contribute hands-on to team deliverables and outcomes

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.