About Us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Role Description:

As a Service Delivery Manager, you will be a key player in managing the account and in all the dialogues with the client stake holders. You will participate in strategic, tactical, operational and commercial meetings. You will be responsible for regular connect with the technical leads and managers and co-ordinate the resource movements and fulfilling their aspirations.

Location: Sydney
Salary: AUD 108,571 – 119,893 Annual Gross

Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes

Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Roles and Responsibilities:

• Oversee daily support operations for SuccessFactors (Employee Central, PMGM, LMS, Succession, Employee Central Time Off, RCM, Compensation & Variable Pay) and SAP Payroll (On-premise).
• Ensure adherence to SLAs, incident resolution timelines, change management processes, and audit controls.
• Manage and monitor payroll cycles, ensuring accuracy, compliance, and timely execution.
• Coordinate and track service requests, enhancements, and problem management activities.
• Conduct regular service reviews, performance reporting, and operational dashboards for leadership.
• Lead delivery of SAP Payroll and SuccessFactors implementation, upgrades, and enhancement projects.
• Oversee functional configuration, integration testing, UAT planning, cutover activities, and go live readiness.
• Ensure team updates functional specifications, solution design documents, SuccessFactors workbooks.
• Serve as the key point of contact for HR, Payroll and external audit teams.
• Manage relationships with SAP support, AMS partners.
• Facilitate governance meetings, performance discussions, escalations, and vendor contract compliance.
• Work with business owners to prioritize backlog items and confirm value delivery.
• Oversee half-yearly SuccessFactors releases and Payroll year end activities.
• Drive continuous process improvement and automation initiatives to enhance service quality.

• Bachelor’s or master’s degree in computer science, Information Technology, or a related field
• At least 15 years of experience in SAP, Project Management and IT Consulting.
  

• Strong experience in SAP Payroll, including configuration, schemas, rules, and payroll processing.
• Deep understanding of SuccessFactors modules (Employee Central, EC Payroll, Onboarding, Time Off/Time Tracking, PMGM, LMS, Succession).
• Should be able to support Client team and guide with below SuccessFactors future roadmap:

1. SF Mobile
2. SF Joule
3. Talent Intelligence Hub
4. Job Architecture
5. Performance Management Cycle
6. RBP review (Health Check)
7. Story Reporting
8. Walkme
9. SuccessFactors and ADP Payroll Integration

• Good knowledge of Integration technologies (SAP CPI, PI/PO, BAPIs, IDocs).
• Experience with HR compliance, payroll legislation, and audit frameworks.
• Proven experience managing SAP HR/Payroll or SuccessFactors projects end-to-end.
• Ability to manage AMS/outsourced vendor performance.
• Strong understanding of ITIL, service delivery frameworks, and change management processes.
• Solid experience in test planning (UAT), release management, risk management, and cutover planning.
• Excellent stakeholder engagement and communication abilities.
• Strong problem-solving skills and decision-making capability.
• Vendor negotiation and contract management skills.
• Ability to manage teams across onsite/offshore delivery models.

1. Excellent customer-facing skills
2. Excellent written and verbal communication skills
3. Strong attention to detail and outstanding analytical and problem-solving skills.

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”