Job details

Job Role

Client Solution Manager


Work Location

Anywhere in the US and/or Remote


State / Region / Province

Anywhere in the US and/or Remote


Country

USA


Skills

Domain|Sales|Sales Planning


Domain

Global Markets


Interest Group

Infosys Limited


Company

ITL USA


Requisition ID

143084BR


Finacle is the industry-leading digital banking solution suite from Edge Verve Systems. Finacle helps traditional and emerging financial institutions drive truly digital transformation to achieve frictionless customer experiences, larger ecosystem play, insights-driven interactions, and ubiquitous automation. Today, banks in over 100 countries rely on Finacle to service more than a billion consumers and 1.3 billion accounts
To learn more about Finacle and see our ideas in action, please visit.

Finacle is looking to grow their Senior Client Solution Manager and Pre-Sales team to support its continued growth. Finacle is looking for business consultants to join the digital team to provide additional banking experience and expertise to help design and propose innovative solutions to banks. Consultants who are comfortable working at Board level, on understanding their vision and strategy, as well as with Operational Managers in those banks and other financial organizations.

Job Description:
The incumbent should be able to demonstrate Finacle solutions to prospects and customers, and in the process should be able to bring out the business benefits of implementing our solution and explain in detail the benefits of implementing the Finacle solution vis-à-vis our competitor solutions. The incumbent would work upon researching on customer and coming up with contextual messaging for the customer.

Responsibilities:
Demonstration of Finacle Solution:

  • Preparation of the demonstration scenarios
  • Setting up the scenarios in the system for the demo
  • Making the required adjustment in the set-up and messaging based on the locale
  • Preparing or modifying the demo script and presentations based on the specific customer context
  • Understanding the solution context of the customer and preparing the scenarios based on understanding of the solution context
  • Going through the RFP documents, and other customer communication and documents to define the scope of the demo and the demo scenarios
  • Testing of the demo instance to make sure that functionality is working as it should

Engagement:
  • Work with geography teams in working out the demo strategy
  • Work closely with product and customization team to make changes on demo environment to meet demo requirements
  • Engagement with the technical team to make sure technically the environment is absolutely fit for the demo
  • Most importantly engage with the customer to understand pain points of their current system and also pain points during the demo and develop a good working relationship with customers
  • Respond to RFP and RFI
Thought Leadership, Content:
  • Create presentations for the demos
  • Create thought papers on digital trends
  • Create repositories of case studies, learnings, best practices and re-usable information.
Experience:
  • 10 – 15 years of post-qualification experience working for a bank/technology/fintech companies in the roles of operations/technology in LATAM/ Caribbean/ North America.
  • Should have good knowledge of banking channels and the drivers of banking channel business. If not banks experience in eCommerce or any specific Digital business would also work for this role.
  • Experience in pre-sales, client facing roles would be a bonus. Experience of solution design will be a big plus. Education background with some finance degree would add to the profile
Competencies:
  • Domain knowledge in banking operations (retail, corporate & channels).
  • Exposure to Digital Channels and digital business in retail or banking and financial domain is a basic requirement
  • Customer facing advisory skills in developing and recommending customer solutions.
  • Understanding of IT application landscapes and latest technologies.
  • Experience in proposing solution.
  • Experience in market leading channel solution would be a plus
  • Understanding of latest developments in products and services within Financial Services.
  • Working with various internal & external stakeholders (including senior management) and small inter-disciplinary teams.
  • Ability to work as part of a cross-cultural team including flexibility to support multiple time zones when necessary.
  • Analytical abilities, a goal-oriented work approach, high quality awareness, good team player and a high degree of initiative and flexibility.
  • Excellent communication skills.
  • Bi-lingual Spanish and English-speaking candidates preferred
  • Continuous learnability and Coordinating skills.
  • Should be willing to travel.

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

  • Medical/Dental/Vision/Life Insurance
  • Long-term/Short-term Disability
  • Health and Dependent Care Reimbursement Accounts
  • Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
  • 401(k) plan and contributions dependent on salary level
  • Paid holidays plus Paid Time Off

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.