Job description

Infosys is looking for Site Reliability Engineer who can work in a global production and Infrastructure support environment for a global bank client, focusing on platform, system and application stability and reliability in terms of user experience and customer care. The responsibilities also include troubleshooting, fault analysis, failure avoidance, diagnosis and resolution for any impacting issues in a distributed environment. You will be working closely with Business Operations, Application Support groups, Development and Engineering teams to provide input on new functionality and system performance, observability, Reliability, Capacity management, monitoring and testing of infra upgrades and platform releases etc.

Required Qualification:

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 4 years of Information Technology experience
• Candidate must be located within commuting distance of Jersey City, NJ/ Lake Mary, FL Location or be willing to relocate to the area. This position may require travel to project locations.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• Experience in Implementing and managing Kubernetes clusters with auto-scaling, self-healing, and release automation. Infrastructure as Code (IaC): Automate infrastructure using Terraform, Ansible, and Helm; manage state files and locking mechanisms.
• Experience in Implementing logging, monitoring, and alerting using any one of Dynatrace, Datadog, Splunk, Nagios, Prometheus, Grafana, Open Telemetry for log aggregation, metrics, distributed tracing, and APM.
• Experience in Defining and monitor SLOs, SLIs, SLAs; implement DORA metrics including MTTR; conduct incident response and root cause analysis.

Preferred Qualifications:

• At least 5 years of experience in Developing Python scripts to automate SRE tasks and improve operational efficiency.
• At least 5 years of Experience in Release Management- Participate in release planning, pre/post checks, and change request processes.
• Experience in Dashboards & Alerts- Create Splunk dashboards and configure alerts for business transactions and system health.
• Experience in SRE Enablement: Lead SRE onboarding initiatives, establish reliability frameworks, and drive cultural adoption across teams.
• Strong understanding of SRE principles and golden signals (latency, traffic, errors, saturation).
• Experience with SLA/SLO/SLI implementation and tracking.
• Proficiency in python or similar languages for automation.
• Monitor project deliverables across all phases, to meet established quality benchmarks and stakeholder expectations
• Strong communication and Analytical skills
• Experience and desire to work in a Global delivery environment

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.