As part of our Client Services Group, you will play a key role in rapidly stabilizing and growing the footprint across key accounts through a client aligned and domain driven mindset, continuous enhancement of services, proactive opportunity creation and winning the same and client advisory and consulting. You will work closely with our local and global sales, solution and delivery teams to create innovative, high-quality solutions to meet our clients’ business needs.
Wanted: Strong leaders ‘Build Tomorrow’s Enterprise’. If you are interested in being part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued, take a moment and explore the below job opportunity.

The Client Services Manager is responsible for interfacing with client’s senior stakeholders within an account / portfolio of accounts, creating strong account plans, aligning Infosys offerings to the various stakeholders business and technology imperatives and for managing and growing Infosys’ footprint in the accounts working closely together with internal and external stakeholders
What will you do?
The candidate would have the following key responsibilities within the assigned account:
• Strategic account management and growth led by strong alignment with Program and Delivery management teams.
• Account growth – responsible for building a portfolio of services within target accounts and influencing the client to win additional business
• Drive continuous improvements and transformation in the target accounts to create customer value, continuity and growth
• Manage senior management relationships and create a strong and positive account stakeholder connect across the board
• Own both the revenue and margins of the portfolio and align growth to investment to ensure long term viability and immediate term goals are met
• Work closely with enterprise team; provide guidance, consultation and direction in support of strategies to implement client’s strategy under assigned technology competency
• Work closely with Solutions teams to build customized solutions pitches and driving the revenues and delivery of these solutions in target accounts under the portfolio
• Account Planning and Governance – share responsibility for all Client Management processes – Plan-Sell-Deliver-Manage along with the sales team
• Leverage alliances with relevant product vendors for growth. Build strategic product partnerships.
• Drive thought leadership and align key stakeholders from both ends to create lasting relationships.

Qualifications
• Must have managed a large revenue portfolio with demonstrated growth within the account managed.
• Ability to manage and run Consulting, Implementation, Support/AMS and other opportunities seamlessly across range of services that Infosys offers
• Good understanding of Current and Emerging Technologies such as SAAS applications, Enterprise applications and other software. Strong understanding of how to leverage AI into the enterprise.
• Strong Infrastructure, Data Centres, Real Estate and Fund Management understanding
• Strong understanding of engineering services such as PLM, MES and IOT
• Ability to drive GTM to maximize client and Infosys services in market
• Significant Account Management experience required with need to build account to 10+m USD pa.
•Track record of interacting and building relationship with CXO level client contacts
• Global Delivery Model experience is a must
• Hands-on experience with proposal creation and leading proposal presentations and pursuits
• Strong leadership, interpersonal, communication and presentation skills
• Min. Bachelor’s degree required and 15+ years of relevant experience with listed responsibilities and skill sets.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”