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Role Description: The Onsite Program Manager will act as the primary customer-facing leader responsible for driving Quality Engineering and Testing delivery across a large transformation engagement. The role will provide strategic leadership, governance, stakeholder management, financial oversight, risk management, and execution assurance while aligning testing outcomes with business, technology, and regulatory objectives.

Location: Melbourne
Salary: AUD 235,889– 250,588 Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes
Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.
Roles and Responsibilities:
Client & Stakeholder Management

• Serve as the single point of accountability for testing services across assigned portfolios.
• Build and maintain strong relationships with divisional CIOs, Tribe Leads, Delivery Leads, Engineering Managers, Product Owners, and senior stakeholders.
• Participate in executive governance forums, SteerCo meetings, and operational reviews.
• Drive customer satisfaction and manage stakeholder expectations.

• Lead end-to-end QE and Testing delivery across multiple programs and releases.
• Ensure alignment with Agile and SAFe delivery frameworks.
• Drive quality strategy, release readiness, and production stability.
• Provide oversight for functional, integration, system, UAT, and non-functional testing activities.

• Establish delivery governance, performance reviews, and quality controls.
• Own RAID management and escalation processes.
• Ensure compliance with risk management standards and regulatory obligations.
• Support CPS 230 operational resilience and third-party risk management requirements where applicable.
• Ensure compliance with MSA and SOW terms and conditions

• Monitor testing progress against milestones, schedules, and quality objectives.
• Ensure adherence to SLAs, KPIs, quality gates, and release criteria.
• Proactively identify delivery risks and implement mitigation strategies.
• Drive defect prevention and quality improvement initiatives.
• Drive Productivity improvement initiatives along with offshore program manager. Ensure alignment to committed PI as in proposal.

• Work with account leadership and manage account P&L, revenue forecasts, resource plans, and utilization targets.
• Track project budgets, delivery costs, and productivity improvements.
• Drive automation-led efficiencies and cost optimization opportunities.

• Coordinate across multiple development vendors and technology teams.
• Drive collaborative delivery and issue resolution.
• Ensure contractual obligations and service commitments are met.

• Lead QE transformation initiatives.
• Drive adoption of:
  • Test automation
  • AI-assisted testing
  • DevSecOps
  • Continuous testing
  • Quality engineering best practices
• Identify opportunities for service expansion and continuous improvement.

• Portfolio Test Strategy
• Executive Governance Reports
• Release Readiness Assessments
• Quality Scorecards
• Risk & Compliance Reports
• Financial and Resource Forecasts
• Continuous Improvement Roadmaps

• SLA/KPI adherence
• Release success rate
• Defect leakage reduction
• Customer satisfaction (CSAT)
• Financial performance
• Automation adoption
• Delivery predictability
• Regulatory compliance adherence

• 20+ years in Testing/QE delivery.
• 8+ years managing large banking transformation programs and managing the transformation at scale.
• Experience working with Financial Services testing transformation
• Strong understanding of Agile, SAFe, DevOps, and Quality Engineering.
• Experience managing distributed onsite-offshore teams exceeding 500+ resources.
• Strong CXO level stakeholder engagement and executive communication skills.
• Experience in driving AI led transformation
  

1. Excellent customer-facing skills
2. Excellent written and verbal communication skills
3. Strong attention to detail and outstanding analytical and problem-solving skills.

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing