Job Profile Summary:
In this role, you will provide first-level Information Technology support to Agency Distribution, PRU FA and Bancassurance users. You will work closely with various IT teams to deliver timely, effective and customer-focused support to the distribution channels.


Job Description:

• Handle walk-in, incoming call and email enquiries from the sales force, demonstrating excellent customer service skills to meet and exceed customer expectations.
• Follow up on and resolve complaints, ensuring satisfactory closure within the agreed service standards.
• Work closely with team members and leaders to achieve quality outcomes and productivity targets.
• Channel and escalate unresolved issues or complaints to relevant stakeholders or the next level of support in accordance with agreed procedures.
• Participate in ad hoc projects and initiatives as required.
• Proactively identify areas for service and process improvement and provide recommendations to the team leader.
• Provide onsite system support when required.
• Ensure all PSD Operations SOPs are kept up to date and aligned with operational requirements.

• Independent, focused and able to work effectively across different functions.
• Excellent verbal and written communication skills, with strong interpersonal skills.
• Adaptable and able to perform well in a dynamic work environment.