Program / Engagement Manager – Principal

About your role:

• Oversee design and delivery of complex learning programmes, ensuring high standards of quality, timeliness, and measurable impact.
• Maintain structured RAID management and drive timely resolution of issues and dependencies.
• Lead globally distributed teams, leveraging offshore delivery and vendor partnerships effectively.
• Run PMO routines, including status reporting, dashboards, executive summaries, and delivery health checks.

• Drive governance, risk management, and continuous improvement across delivery portfolios.
• Design and run the portfolio governance model (charters, RACI, decision rights, escalation paths, MBRs/QBRs, steering committees).
• Lead PMO standards (methodology, planning, RAID, benefits, change control, dependency management).
• Institute risk frameworks, control libraries, and quality gates; run independent health checks and tollgates

• Contribute to proposals, work breakdown structures, estimates, and solution documentation.
• Provide delivery inputs into commercial models, timelines, and staffing plans.
• Participate in project walkthroughs, demos, and client discussions as required.

Requirements:

1. 1. Quick Service Restaurants (QSRs)
   2. Grocery Retail
   3. Automotive Retail (Dealership)

• 15+ years of experience in PMO leadership and digital transformation program management, including implementing governance structures across multi‑vendor, cross‑functional teams.
• Proven ability to lead and support multi‑million‑dollar, multi‑country transformation programs from strategy through execution.
• Demonstrated experience delivering end‑to‑end digital transformation initiatives, including S/4HANA, Oracle, and Salesforce implementations.
• Strong background managing core consulting programs such as IT strategy development, enterprise roadmaps, and process transformation, leveraging tools like Celonis, Signavio, ARIS, or equivalent.
• Experience leading large, global, cross‑functional teams within matrixed and multi‑vendor environments.
• Strong executive presence and influencing skills, able to engage credibly with senior stakeholders and support strategic decision‑making.
• High personal impact, resilience, and gravitas, with the ability to guide stakeholders through major change initiatives.
• A pragmatic, solution‑oriented approach, capable of simplifying complexity and delivering sustainable, outcome‑focused solutions.
• Exceptional attention to detail and a commitment to maintaining high quality across all deliverables.
• Skilled at facilitating collaboration and motivating teams to achieve shared goals and high performance.
• Effective at identifying, managing, and mitigating risks and issues to ensure successful client outcomes.
• Comfortable operating independently and in fast‑paced, ambiguous environments, maintaining clarity and structure.
• Strong capability in gathering, validating, synthesizing, and communicating information for diverse audiences.
• Excellent interpersonal skills, with strong written and verbal communication in English (required); Arabic proficiency is an advantage.

The Team: