Detalles del trabajo

Rol del puesto

Process Specialist


Ubicación de trabajo

San José


Estado / Región / Provincia

San Jose


País

Costa Rica


Dominio

Delivery


Grupo de interés

IBPO Costa Rica


Compañía

IBPO Costa Rica


ID de solicitud

148666BR


Job Description:
*Spanish, Portuguese and English are required for this role*

The PTP SME is responsible for providing deep expertise in the Procure‑to‑Pay process, ensuring process excellence, resolving complex issues, and driving continuous improvement. The role supports operations teams, leads transitions, and acts as the primary point of contact for escalations, audits, and stakeholder management.

Responsibilities:

1. Process Expertise & Governance

  • Serve as the PTP process expert for invoice processing, vendor management, and payments.
  • Maintain strong knowledge of policies, controls, and PTP compliance requirements.
  • Work with global teams to standardize processes across regions/business units.
2. Process Improvement & Automation
  • Identify improvement opportunities and lead Kaizen/Lean/Automation initiatives.
  • Collaborate with IT/Tech teams to deploy enhancements in SAP/Oracle/Workday.
  • Drive standard operating procedure (SOP) and desktop procedure (DTP) updates.
3. Transition & Knowledge Management
  • Lead knowledge transfer (KT) during new transitions or migrations.
  • Create training materials and deliver training to new and existing team members.
  • Work with Quality Team to maintain high accuracy and compliance standards.
4. Stakeholder & Vendor Engagement
  • Act as the key point of contact for procurement, finance controllers, business units, and suppliers.
  • Participate in governance calls and present performance updates.
  • Support vendor relationship management by addressing high-priority cases.

Qualifications

Basic:

  • High School Diploma or GED Equivalent.

  • At least 2 years of experience in PTP / Accounts Payable domain

Preferred:

  • Strong understanding of end‑to‑end P2P lifecycle and ERP systems (SAP preferred).
  • Strong command in Spanish, Portuguese, and English

Note: Applicants for employment must possess work authorization which does not require sponsorship by the employer for a visa.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

About Us

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 38 delivery centers in 13 countries spread across 5 continents, with 60,966 employees from 104 nationalities, as of September, 2025.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.