Job Title: ServiceNow ITOM – CMDB and Discovery Developer
Experience level:

• 5+ years of strong experience and proven specialization in ServiceNow ITOM implementation
• Strong Hands on – CMDB and Discovery - Major
• Strong knowledge of ITIL processes and best practices

• ServiceNow CSA, ITOM – Discovery, Data Foundations CMDB & CSDM

• Design and implement ServiceNow ITOM Discovery and CMDB solutions to meet client requirements.
• Configure and manage Discovery (MID Servers, schedules, credential management, patterns) and ensure reliable CI population.
• Establish and maintain CMDB governance and data quality, including CI class modeling, relationships, lifecycle, and data standards.
• Configure Identification and Reconciliation (IRE), including identification rules and reconciliation behavior across data sources.
• Should have implemented CMDB Workspace, CMDB Health Dashboards, CI Class Manager, Data Manager, CSDM Awareness and related tools to monitor and improve CMDB quality.
• Implement data loads and migrations using Import Sets, Transform Maps, Data Sources, and Data Manager.
• Build/maintain integrations using REST/SOAP APIs (inbound and outbound) to support CI data ingestion and synchronization.
• Perform troubleshooting and root-cause analysis for Discovery/CMDB issues (E.g., MID Server connectivity, ECC queue, pattern failures, duplicates).
• Support testing activities: unit testing, regression testing, UAT support, and production deployment.
• Collaborate with cross-functional teams (network/security/app owners) to enable discovery and integration.
• Hands on experience in building integrations using REST / SOAP API, OKTA / SSO
• Design and implement ITOM processes and workflows to meet client requirements.
• Client-side and server-side JavaScript scripting (Client Scripts, Script Includes, Business Rules)
• Provide training and support to end-users and stakeholders.

• Excellent Analytical and troubleshooting skill.
• Excellent in Verbal, written communication.
• Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
• Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.
• Practical experience with agile methodologies/tools
• Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.