Role – Technology Analyst
Technology – EUC (End User Computing) – Windows OS
Location – Seoul, Korea
Business Unit – CISCRLM
Compensation – Competitive (including bonus)


Job Description

Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role

In the role of Technology Analyst, you are responsible for providing technical assistance and support to internal users. This includes troubleshooting hardware, software, and network issues, installing and maintaining of End user computing equipment, and ensuring users can effectively utilize technology to perform their roles. You will have the opportunity to collaborate with some of the best talent in the industry to create innovative high quality and defect-free solutions to meet our clients’ business needs. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required

• Provide first-line user support for the Korea Office & Stores
• Research, respond, and resolve technical questions or issues received via telephone calls, emails, and callbacks in accordance with current PVH standards, to ensure timely distribution of knowledge and positive impact on customer satisfaction
• Escalate complex issues to senior team members while ensuring service timeliness and high satisfaction delivery
• Record and analyze IT Application Related calls, conducting Root-Cause analysis and identify improvement opportunities.
• Provide first-line user support for email, LAN/WAN, PC Hardware and O/S, remote access, desktop applications, video conferencing, handheld devices setup
• Prepare and maintain documentation of IT
• Participate in team projects that enhance the efficiency of help desk services. Attend technical training sessions and potentially assist in conducting trainings.
• Proactive training of users on software and system usage
• On site duty and irregular working hours may required
• Minimum of 5+ years of experience in providing technical support for end user devices

• Experience in working with regional distributed users and support teams
• Strong ability to logically assess software and hardware issues.
• Install, configure, and maintain operating systems and applications (Windows, Microsoft Office).
• Provide support for enterprise tools and remote access technologies (VPN, Citrix, etc.)
• Knowledge of SCCM and imaging and software deployment.
• Perform hardware upgrades, replacements, and preventive maintenance.
• Coordinate with vendors for hardware repairs and replacements.
• Maintain inventory of IT assets and ensure compliance with IT policies
• Proficiency with ServiceNow
• Document issues, solutions, and maintain a knowledge base.
• Ability to articulate complex ideas, comprehend written and verbal communications, and possess excellent presentation skills
• Hands-on experience in desktop/server hardware, LAN administration, networking, Windows 10, MS Office 2016 & Office 365, Active Directory, hand held devices, video conferencing facilities
• Fluent in Korean and English

• Proficient knowledge of Microsoft products including Office, Teams, OneDrive, SharePoint, Intune

• Audio/visual system setup and support for meeting rooms / conference rooms
• Network device configuration with remote assistance

• CREATIVITY: Must be able to think out of the box to tackle technical problem, and should have create a friendly relationship with the user community when doing their field work.
• TEAMWORK: Builds good working relationships; collaborates toward deadlines and deliverables. Able to communicate effectively across the team and organization; effectively works at long distances.
• ORGANIZING: Works according to defined schedules and deadlines; takes direction well and able to work with high accountability; manages own work and tracks progress. Seeks out resources to get things done; able to multi-task and adapt to changing priorities.
• ENVIRONMENT: Ability to work in fast-paced, team-oriented setting; interface with countries IT & Global IT teamHigh analytical skills
• Excellent verbal and written communication skills