About Us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Role Description: Are you passionate about leading transformative technology strategies? We’re looking for a Operations Manager - Infrastructure to join our team

Location: Melbourne, Australia

Salary: AUD 129,311– 142,018 Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes

Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Roles and Responsibilities:

Minimum 10 years of overall experience in Infrastructure Service Delivery covering Cloud, Hosting and Network capabilities
Experience in managing large scale programs upwards of 100+ people in global delivery model
Delivery accountability and leadership to the overall CIS Portfolio. Expected to be liaison with customer Senior leadership including CXO levels
Strong background of ITIL Framework with effective RCA skills across Infra Portfolio.
Co-ordinate with client on overall portfolio projects performance, metrics & to manage customer relationship with strong communication skills
Reviews: Conduct program reviews with relevant stakeholders to identify / manage issues & risks and ensure smooth delivery provide delivery governance and resolve escalated project issues affecting the program.
Review the program scope as created by multiple Project/Account Managers against the client acceptance criteria at the program level
Experience in managing multi-vendor engagement and, 3rd party [external] and multi-teams [internal] and ability to understand the dynamics and protecting the interests of all concerned parties
Ensuring compliance with Cybersec policies, standards, and regulations.
Implementing and monitoring cybersecurity measures to protect data and systems.
Planning processes and procedures for overall delivery governance.
Understanding Managed Service Contract, understanding, planning deliverables and overall execution.
SLA, KPI deliverables progress check, artefacts collection and control.
Resource utilization and alignment as per program delivery guidelines.
Lead the team, develop and report to internal reports to Infosys account team (on-time)
Resource management – Leave management, Roster, Utilization, Attrition, evaluation, replacement, growth etc.
Onboarding & Offboarding resources, Hiring, Pipeline management.
Rewards and recognition
Team development, training, learning, certifications.
Resource cross skill initiatives.
Service quality, improvements, automation.

Essential:

Tertiary Qualification in IT / Computer Science / related discipline
Windows Certification will be preferred.

ADDITIONAL

Excellent customer-facing skills
Excellent written and verbal communication skills
Strong attention to detail and outstanding analytical and problem-solving skills.

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

Income Protection Insurance
Paid Parental and Volunteer leaves
Employee Assistance Program (EAP)
Flexible working arrangements (hybrid, reviewed case-by-case basis)
Health Insurance Discount and Well-being Program
Access to Fitness and Gym Memberships
Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infy_REC_Helpdesk@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”

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