• Provide Level 2 / Level 3 support for Pega PRPC applications in production.z
• Strong knowledge on Pega Case management, activities, Rulesets, Flow actions, Data Transforms, Integrations etc.
• Strong knowledge on application design, implementation and deployments.
• Experience with Pega Guardrails and Best Practices
• Manage incident, problem, and change requests as per ITIL processes.
• Perform root cause analysis (RCA) for recurring production issues and propose permanent fixes.
• Monitor application health, batch jobs, agents, and system performance.
• Handle production deployments, hotfixes, and emergency releases.
• Troubleshoot Pega rules, flows, activities, data pages, and integrations.
• Analyze logs (Pega, WebSphere/WebLogic/Tomcat, DB) to diagnose issues.
• Perform minor enhancements, bug fixes, and configuration changes.
• Support case management, SLA breaches, and workbasket issues.
• Assist with Pega upgrades, patches, and performance tuning activities.
• Support Pega environments across DEV, QA, UAT, and PROD.
• Ensure platform stability, security, and compliance.
• Coordinate with business users, QA, infra, DB, and development teams.
• Participate in on-call rotations and weekend support.
• Mentor junior support team members and provide technical guidance.
• Prepare and maintain support documentation, SOPs, and knowledge base articles.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.