About Infosys:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Infosys has been recognized as a Top Employer across APAC — contributing to our sixth consecutive year of global certification. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.
▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys

Location: Tokyo

Role: Consultant – Salesforce Agent force Consultant

• Design and configure Salesforce Agentforce and Service Cloud solutions for service and contact center use cases
• Collaborate with client stakeholders to define agent workflows, automation, and AI‑driven enhancements
• Configure Service Cloud capabilities such as:
  
  • Case Management
  • Omni‑Channel
  • Knowledge
  • Salesforce Flows
• Implement and optimize AI‑assisted agent features including:
  
  • Case and conversation summarization
  • Recommended responses
  • Productivity enhancements
• Work closely with Infosys architects, developers, and integration teams to ensure scalable and secure solutions
• Support testing, deployment, and post go‑live hyper‑care activities
• Maintain configuration documentation and ensure compliance with responsible AI and data governance standards
• Contribute to reusable assets, accelerators, and best practices within the Infosys Salesforce Practice

• 5+ years of experience in Salesforce Service Cloud implementations
• Hands‑on experience or strong exposure to Salesforce Agentforce / Einstein AI
• Strong understanding of contact center operations and customer service workflows
• Experience delivering solutions in Agile or SAFe environments
• Strong communication skills to articulate AI and automation concepts to business users
• Bilingual - English and Japanese

• Salesforce Service Cloud Consultant certification
• Experience with chatbots, virtual agents, or conversational AI platforms
• Exposure to Salesforce Data Cloud integrations

• Term Life Insurance
• Referral Bonus Programs
• Year‑End Tax Support
• Paid annual leave and bereavement Leave and Statutory Holidays
• Short Working Hours for employees with caregiving responsibilities.
• Statutory Social Insurance: Welfare Pension, Unemployment Insurance, Health Insurance, Nursing Care Insurance and Worker’s Compensation Insurance
• Health & Wellbeing support: Annual Health Checks with partial cost reimbursement, Stress Checks & Industrial Physician support
• Employee Engagement and Wellbeing: Employee Events, Wellbeing Programs, Reward & Recognition
• Workplace Amenities: On‑site amenities include complimentary beverages.