Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Short Description:

If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

1. Skills /Competencies:
2. Essential Skills:

• 12+ years of experience in managing application development and support projects
• Deep understanding of ITIL processes (Incident, Problem, Change, Service Level Management).
• Proven expertise in SLA tracking, metrics definition, and service reporting.
• Hands-on experience with ITSM tools (ServiceNow, Remedy, JIRA Service Management, etc.).
• Ability to manage support across multiple applications and technologies.
• Strong project management skills with experience handling large, distributed teams.
• Excellent analytical skills to interpret operational data and drive decisions.
• Strong risk, issue, and dependency management capabilities.
• Identify opportunities for process optimization, automation, and cost efficiency.
• Drive initiatives to reduce incident volume, improve MTTR, and enhance application stability.
• Support transitions, knowledge transfers, and onboarding of new applications into support.
• Candidate should be well versed with English and Malay language

1. Preferred Skills

• Excellent communication and stakeholder management skills.
• Strong leadership, decision-making, and conflict resolution abilities.
• Customer-focused mindset with high attention to detail.
• Ability to work under pressure and manage critical situations calmly.

1. Additional Skills:

• Strong attention to detail and outstanding analytical and Problem-solving skills.
• Supports process optimizations, automation for performance improvement.
  • Collaborate with development, testing, and DevOps teams to improve release quality and production readiness.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”