Infosys Brazil is looking for professionals with the profile of SAP Pre Sales Specialist in AMS to join our team.

Main activities and responsibilities:

• Lead AMS SAP pre‑sales: discovery, solution design, estimation, proposal preparation, and defense.
• Define operating model (L1–L3), SLAs/KPIs, governance, and transition plan.
• Build pricing (T&M, Managed Services, Managed Capacity) with documented assumptions.
• Orchestrate SMEs, Architecture, Delivery, Legal, and Finance during solutioning.
• Conduct orals/demos, answer RFP/RFI, and support contract negotiations (SoW/OLA).
• Work as part of global solution team representing Infosys Brazil.

Required Qualifications:

• AMS Foundations: ITIL v4 (Incident, Request, Problem, Change, Knowledge, Continuity).
  SLA/OLA and KPI modeling (e.g., TTO, TTR, FCR, backlog health).
  AMS Service Catalog (L1/L2/L3 support, maintenance + minor enhancements).
  Pricing models: T&M, Managed Capacity, Managed Services / Monthly Fee, demand packages, Unit Rate per ticket/CR.
  Sizing/estimation: volumetrics, seasonality, module/level mix, learning curve, automation impact.
  Transition & Hyper‑care: KT (knowledge transfer), shadowing/reverse KT, readiness criteria.
  Governance: cadence (operational/tactical/strategic), RACI, risk & compliance.
• SAP ERP: ECC and S/4HANA (FI/CO/MM/SD/PP/PM/HCM/EWM/WM/QM).
  Platform: SAP BTP, SAP Integration Suite (CPI), PI/PO.
  Ops/Infrastructure: SAP Basis/NetWeaver, HANA, performance & monitoring.
  ALM: SAP Solution Manager (including ChaRM) and SAP Cloud ALM.
  Security & Risk: SAP GRC, SoD, roles/authorizations.
  SAP DevOps (transport management, dual landscape, feature toggles, ABAPGit when applicable).
• Pre‑Sales Tools: ITSM: ServiceNow / Jira Service Management / Solution Manager ITSM / others.
• Compliance (Brazil): LGPD (data handling in incidents/transport logs).
  Understanding of Brazil SAP Localization (SPED, NF‑e) at a conceptual level.

Additional information:
Type of work: CLT, Flexible hours.
Benefits package: Transport vouchers, meal vouchers, childcare assistance, life insurance, funeral assistance, medical and dental insurance.
Career: Global work on national and international clients and/or projects, possibility of international career movement.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.