Role – ServiceNow Program Lead
Technology – ServiceNow, ITSM, Service Management
Location – Stockholm, Sweden
Business Unit – CISNGE
Travel Expectations - 3 days in Client or Infosys Office with frequent travel to meet other customers

Today, the corporate landscape is dynamic, and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
Your role
In the role of Program Manager, you are a expert ServiceNow and Project Management expert contributing to different phases of the Service Management tool solution lifecycle. You will be intensely involved in solution design, architecture advice, and driving project execution w.r.t ServiceNow as Service Management Platform. You will also play an important role in delivering strategic medium to long term projects, delivering above designed solution transforming customer’s Service Management tool landscape. You will also mentor and manage teams delivering projects around ServiceNow implementation / transformation, review deliverables and ensure noiseless delivery in the projects. As PM, expectations will be to be a Client Advisor applying your domain knowledge, thought leadership and subject matter expertise while managing various aspects of project management including but not restricted to planning, timeline adherence, governance, and budgeting. You will have the opportunity to collaborate with some of the best talent in the industry to create innovative high quality and defect-free solutions to meet our clients’ business needs. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Experience:

• Individual Postgraduate with minimum 8 years of experience OR Engineering graduate with minimum 10 Years of work ex OR non-Engineering graduate with minimum of 11 years’ work experience.
• Proven experience in Delivering ServiceNow Solutions to large customers
• Minimum 7 years of Project Management, implementing and supporting global ITSM platform solution with ServiceNow as preferred tool in Europe with large enterprises

• Project Management and Team Management
• Standard Project Management activities like
• Help define project scope, planning, goals and deliverables
• Able to identify core project team members and manage the project against set deliverables
• Enforce project timelines, guidelines, manage project budgets, allocations, and resourcing requirements
• Able to plan and project deployment of critical deliverables, track and update deviations and work on building performance improvement plans (People, Process, Technology Focus)
• Support and direct team
• Risk Management
• Lead quality assurance
• Monitor and report on project progress
• Present to stakeholders reports on progress as well as problems and solutions
• Implement and manage change when necessary to meet project outputs
• Evaluate and assess the result of the project
• Support relevant stakeholders to define and document the problem and the high-level solution to solve large/complex prospects, support/owns the problem definition and documentation
• Ability to analyze the customer/client issues and provide relevant solution, anticipate customer needs, and provide inputs for solutioning. Able to build client confidence
• Should have strong business value articulation skills
• Able to liaise with customer/client key stakeholders and drive strategic planning and improvement initiatives
• Ability to manager a large team of 15 or more implementation specialists and often multiple smaller projects closely working with team in India
• Ensure financial control and reporting for the project & program.

• Demonstrate thorough understanding of industry standard, regulation in one area such as, Manufacturing,Telecom, Pharma, Retail, FS etc. to suggest relevant enhancements for simple gaps and compliance.
• Demonstrates a deep understanding of ITIL best practices as core skill
• Understands the IT Services landscape at various levels. Understands how to manage delivery / sales in an IT business environment.
• Certified on industry best practices such as:
• PMP Certification or equivalent
• SAFE or equivalent Agile Certification
• ITIL Certification
• Service Now Certification Presales Certification at a minimum

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills
• Fluent in German and English

Why Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.
With nearly four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
To learn more about Infosys and see our ideas in action please visit us at www.Infosys.com

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”