About Us:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Location : Auckland NewZeland

Salary: AUD 150742 - 171215 Annual Gross

Please Note: The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes.

Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

1. Roles and Responsibilities:

• Responsible for the realizing delivery outcomes (quality, schedule, cost, outcomes/ benefits etc) for projects/ work streams with different engagement models (managed services, co-managed and client managed) and various pricing models.
• Responsible for customer engagement and satisfaction, NPS/CSAT.
• Responsible for overall people engagement with direct reporting of PMs/Tech Arch/Tech Leads (offshore and onshore) and next level reporting of delivery team.
• Owns and drives delivery and business initiatives for the account under the overall direction of the Delivery Owner.
• Establishes and implements effective program management and delivery governance framework for successful delivery of the Project.
• Responsible for CR negotiations for ongoing projects, SoW for new projects, setting up new delivery teams/projects.
• Manages senior stakeholder expectations with clear and timely communication and reporting, both internally and externally (customer organization and partners, if any).
• Ensures delivery health through periodic reviews and by extending proactive support and intervention to reporting project managers/ leads.
• Experience of leading presales activities, responding to RFP/RFI
• Trusted delivery partner for the customers who proactively engages with customers to enhance business value delivered through services and solutions.
• Provides thought leadership in one or more areas across delivery, methodology, technology or business domain.

2. Skills /Competencies:

1. Essential:

• 10-18 years of experience in the IT industry in delivery roles; 5+ years on experience in program or LoB management with large, geographically distributed teams (onshore and offshore).
• Project or Program management experience across the full SDLC lifecycle involving different methodologies like agile, iterative, waterfall and hybrid.
• Prior experience of managing delivery engagements with quality frameworks such as CMMI.
• Must be consultative and solutions’ oriented; prior experience of structuring or defining solutions-oriented delivery engagements and troubleshooting critical delivery issues.
• Strong commercial acumen with high proficiency in effort/ cost estimation.
• Very strong business communication, negotiation and conflict management skills.
• “Hands on” delivery leadership experience on complex/ high risk projects.
• Prior experience of managing leads / PMs in a matrix organization.
• Demonstrated ability to drive change and continuous improvement journeys across delivery excellence and margin improvement.

Additional Skills

• 2+ years of strong business domain knowledge in the Telco domain (preferably OSS/BSS), with an IT consulting/ services firm.
• PMP Certified
• Excellent customer interfacing skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and outstanding analytical and Problem-solving skills.

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (NZ)

• Life, Trauma & Income Protection Insurance
• Health and Well-being programs
• Marram Holidays & Healthcare
• Access to Fitness and Gym Memberships
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, based on role and business needs)

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”