Principal: Business Process Reimagination, AI & Automation, North America

About the Role -
The applicant should have experience in advising Insurance client executives, both business and IT, and experience leading teams working on Insurance business process reimagination, optimization, AI and Automation engagements. Applicants should have some of the following experiences:

• Experience in working on Insurance Business Process across multiple Insurance product lines
  • Life
  • Annuities
  • Brokerage
  • Property & Casualty (Personal and Commercial Lines)
  • Employee Benefits
  • Disability Insurance
  • Long Term Care
• Worked across the insurance value chain line of Underwriting, Claims, New Business, Policy Servicing, etc.
• Process reimagination, process optimization, change management, design thinking type techniques.
• Experience in process discovery, process assessment by identifying opportunities for process improvement and business process automation.
• Worked on end-to-end current state mapping and future state solution creation.
• Experience in end-to-end business process automation engagements with insurance carriers.
• Must have implemented different intelligent automation capabilities for insurers including RPA, RDA, Intelligent Document Processing (IDP / iOCR), AI/ML, Chat BOTS and GenAI.
• Digital transformation, modernization programs.
• Process Mining and Task Mining.
• Experience with BPMN tools including not limited to IBM Blue Works, Visio, etc.
• Experience implementing Automation platforms like UiPath/BluePrism/Automation Anywhere/Pega Robotics/Appian for Insurance operations.
• Experience in value realization and continuous monitoring of benefits from process improvements and automation.
• Operating Model optimization of Insurance operations.
• Agile / Scrum / Kanban Methodology.
• Competency in SharePoint, PowerBi, JIRA/Trello/ADO.

• Client Relationship and Development: Leads team interactions with clients, including clients at senior levels. Anticipates and proactively addresses client’s needs. Earns client’s respect and appreciation.
• Client Delivery: Leads client delivery teams. Manages projects and drives projects to completion.
• Value and Expertise: Establishes focus area and concentrates deployment and delivery in that area. Establishes track record in focus area. Begins to contribute thought leadership and IP in focus area.
• People Development and Learning: Mentors and develops consultants on delivery teams. Ensures team members have skills needed to execute and deepen their expertise while on the project. Has counselees and meets them regularly. Helps them understand strengths and weaknesses, set realistic targets, and establish development plans that balance firm needs and personal aspirations.
• Consulting Behaviours: Develops focus area or specialization. Builds personal brand. Leads and mentors others. Cares about development of junior consultants and invests in their progression. Grows Infosys network outside of Consulting. Leverages relationships with CSG and other delivery units to enhance client solutions and identify new opportunities for Consulting work. Reads situations and adjusts personal approach accordingly. Adopts behavior and language appropriate to the situation, to stay effective in different environments. Stays abreast of market developments in practice or discipline. Identifies threats and opportunities and positions to meet them; proactively learns new skills and abilities to stay relevant.
• Leadership and Firm Development: Leads delivery teams effectively, providing direction, guidance, motivation, course correction, and air cover as appropriate. Supports development of innovative thinking. Understands the Infosys Consulting business drivers and KPIs needed to build an effective and successful business. Represents Infosys through appropriate application of Infosys' sales and marketing materials/publications (service offerings, blog posts, etc.). Plays a key role in practice or firm-building activities. Takes bottom-line responsibility for firm building deliverables or activities.
• Sales: Supports Associate Partners and Partners in pursuit and proposal work. Identifies opportunities from client work and relationships; raises them to appropriate Associate Partner or Partner for action.

• Bachelor’s degree or foreign equivalent required.
• Minimum of 7 years of relevant work experience with 2 years of experience in comparable consulting services.
• Worked across the insurance value chain line of Underwriting, Claims, New Business, Policy Servicing, etc.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• Multitask, engage with stakeholders, plan effectively, and consistently achieve operational goals.
• Excellent relationship-building abilities.

• Ability to collaborate with resources in global delivery model.
• ​Experience in leading programs using Agile and/or hybrid methodologies.

• MBA or equivalent advanced degree, Industry-related certification preferred.
• Creative problem solver
• Strategic mindset and the ability to collaborate with other team members

• • Medical/Dental/Vision/Life Insurance
  • Long-term/Short-term Disability
  • Health and Dependent Care Reimbursement Accounts
  • Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
  • 401(k) plan and contributions dependent on salary level
  • Paid holidays plus Paid Time Off

About Us
Infosys Consulting is a next-generation consulting partner that bridges strategy and execution. With an AI-first mindset, deep industry knowledge, and the combined strengths of business and technology consulting, it helps enterprises turn bold vision into tangible outcomes, faster, smarter, and at scale.
Infosys Consulting is helping some of the world’s most recognizable brands transform and innovate. Our consultants are industry experts that lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand, our teams help the C-suite navigate today’s digital landscape to win market share and create shareholder value for lasting competitive advantage.


EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.