Mandatory Skills
Technical Skills

• Strong understanding of .NET concepts
• Solid knowledge of SQL (queries, debugging, optimization basics)
• Hands‑on experience in application issue troubleshooting
• Experience with version control tools such as Git, Azure DevOps
• Familiarity with ticketing tools (e.g., ServiceNow)
• Knowledge of application debugging, log analysis, and monitoring tools

• Strong verbal and written communication skills
• Ability to prioritize and manage multiple issues simultaneously
• Excellent problem‑solving mindset with high attention to detail
• Customer‑centric approach with patience and empathy

• Exposure to CI/CD pipelines & Power BI
• Basic understanding of Azure platforms
• Experience working in production support

• Diagnose and resolve application issues within defined SLAs
• Perform functional testing
• Perform root cause analysis and provide preventive recommendations
• Maintain accurate and detailed ticket updates in the tracking system
• Collaborate with multiple teams for issue resolution
• Ensure consistent application availability and minimal downtime
• Provide clear communication and timely updates to stakeholders and end‑users
• Contribute to knowledge base creation and process improvements

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; or disability.