About the Role

We are looking for a HSS DevOps Engineer based in Santiago to strengthen our support presence in Mining systems and platform. This role will act as a key bridge between local business operations and the global Technology team, helping mitigate challenges related to time zone differences and language barriers when handling support tickets originating from the Mining for America region.

The ideal candidate is a technically strong DevOps professional with excellent communication skills in both Spanish and English, capable of operating in a distributed global environment while providing hands-on local support.

Key Responsibilities

Operational Support

• Serve as the primary local technical point of contact for MinAm support tickets.
• Provide L2/L3 troubleshooting and technical analysis for HSS applications, services and DevOps platforms.
• Collaborate with global DevOps and engineering teams to maintain SLA compliance.
• Assist in incident management, escalation, and resolution across different time zones.

DevOps & Technical Operations

• Manage deployments, environment configurations, and application monitoring.
• Support CI/CD pipeline execution and improvements.
• Contribute to system stability, automation initiatives, and operational efficiency.
• Help maintain service observability (logging, alerting, dashboards).

Business Engagement

• Communicate effectively with Spanish-speaking stakeholders in the region.
• Capture local requirements, recurring issues, and user feedback to improve service quality.
• Partner with the global HSS team to align processes, documentation, and standards.

Continuous Improvement

• Identify opportunities to optimize workflows, reduce operational burdens, and improve response times.
• Support onboarding and knowledge transfer for new applications entering the MinAm landscape.

Required Qualifications

• 3+ years of experience in DevOps, Site Reliability Engineering, or Application Support.
• Strong knowledge of Linux/Windows environments, scripting (Shell, Python, PowerShell), and automation tools.
• Experience with CI/CD platforms (Azure DevOps, Jenkins, GitLab CI, etc.).
• Familiarity with cloud environments (Azure, AWS, or GCP).
• Solid understanding of monitoring/logging tools (Prometheus, Grafana, Splunk, ELK, etc.).
• Demonstrated ability to troubleshoot complex technical issues.
• Fluent Spanish and strong English communication skills.

Preferred Qualifications

• Experience supporting industrial, manufacturing, or mining environments.
• Knowledge of ITIL processes (Incidents, Problems, Changes).
• Familiarity with HSS applications or similar enterprise platforms.
• Background working in distributed/global teams.
• Ability to operate autonomously and take ownership of local support activities.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; or disability.