Infosys is seeking SAP Basis Netweaver & HANA DB administration Consultant, with experience in SAP Upgrade, System Refresh, System Copy, setting up new SAP landscape, CHARM integration with ECC, other integrations with SAP, scheduling batch jobs, maintenance, & escalation of issues to respective teams. The candidate must be able to troubleshoot issues and provide support as needed.

Qualifications Basic
• Bachelor’s / Engineering’s degree. Will also consider a minimal of three-four years of progressive experience in the specialty in lieu of every year of education.
• At least 6-8 years of experience with Information Technology
• At least 6-8 years of experience working with SAP ECC
• At least 3 years of experience with SAP HANA DB

Preferred

• SAP Basis admin with 3 years experience in managing Hana DB, 8 or more years in SAP administration, would be responsible for providing support and manage, monitor SAP applications running on HANA db, ASE, SQL Server databases.
• Provide user support, manage major incident calls, document the issues, solution and complete root cause analysis report.
• Willing to receive, make and join calls with <> resources worldwide, support during weekends, assist during maintenance windows, project golive.
• Support during Eastern time zone
• Experience in managing sap jobs directly in SAP and in Redwood job scheduler
• Experience in setting up printers.
• Install manage SAP Java systems, upgrade, patch and work with DBA and infrastructure team.
• Follow change management process, work with other service providers.
• Knowledge in SAP Solution manager alert configuration and charm process.
• Provide oncall support, monitor service tickets, incidents respond and maintain sla. Respond to emails and messages.
• Knowledge in SAP BTP, Fiori, Enterprise Portal, NWDI
• Experience using trace utilities and analyze log file, HANA studio, DBA cockpit, analyze and dumps for memory and CPU consumption, provide solution to issues.
• Experience in setting up, managing Disaster Recovery system for SAP Hana, SQL Server, MaxDB – SAP Content servers
• Involved in SAP GUI rollouts and management.
• Facilitate the execution and management Solution Manager.
• Document and troubleshoot SAP interfaces, issues and solution applied
• Knowledge of SAP best practices.
• Ability to manage multiple tasks and projects simultaneously.
• Strong attention to detail and organizational skills.

• Should be able to perform basis monitoring such as SAP system performance, monitoring of dumps, file-system growth, monitoring of jobs, process, user response times, process monitoring, locks monitoring, releasing locks, backup monitoring, etc.
• Should be able to perform documentation of various regular procedures.
• Employ in-depth knowledge specific to the service being supported to troubleshoot and resolve customer impacting/potentially customer impacting issues
• Escalates functionally and hierarchically as required and according to established SOPs.
• Participates in special projects and performs other duties as assigned.
• Analytical skills
• Work with Project Managers to understand any unique SAP Basis requirements and provides solutions in implementing required changes into our current <> SAP system.
• Evaluate proactively upcoming projects and look for threshold issues where changes would be made to facilitate the new requirements without impacting current user load
• Responsible for proactive evaluation of current system and business processes to provide capacity planning, efficiency and process improvements.
• Participate in the exchange of ideas and information within the department.
• Provide regular updates to appropriate managers.
• Drive continuous improvement through trend reporting analysis and metrics management.
• Assure that procedures and work instructions are efficient and not redundant.
• Offer new ideas and suggestions for improvement. Identify and implement new practices after discussion and management approval.
• Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
• Confer with reporting manager on complex or unusual situations.
• Exchange knowledge and information with other <> facilities to ensure best practices are shared throughout the <> organization.
• Ensure 100% adherence to all company policies, procedures (i.e. Health, Safety and Quality) and regulations associated with this position and as directed by supervisor.
• Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to <> or customer specific and to IT systems
• Experience and desire to work in a Global delivery environment.
• The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.