Role: Manhattan WMS L2 Support Specialist
Key Responsibilities:

• Provide Level 2 support for Manhattan WMS, including incident resolution and service request handling.
• Perform root cause analysis and ensure timely resolution of warehouse management system issues.
• Coordinate effectively between onsite and offshore teams for smooth operations and support delivery.
• Collaborate with warehouse operators and stakeholders to understand issues and provide solutions.
• Document resolutions, maintain knowledge base, and ensure compliance with support SLAs.

• Strong functional knowledge of warehouse management processes and operations.
• Hands-on technical expertise in Manhattan WMS (latest versions preferred).
• Proficiency in SQL for data analysis, troubleshooting, and query optimization.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills to interact with business users and technical teams.
• Experience in incident management tools and ITIL processes (preferred).
• Capability to handle critical issues under pressure and provide timely updates to stakeholders.

• Flexible to work in 24x7 support model if required.
• Strong problem-solving and analytical skills.
• Ability to create and maintain standard operating procedures (SOPs) for recurring issues.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.