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Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

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Short Description:
Infosys is seeking a Manager of Client Services (MCS) to lead and grow a substantial IT services business within the retail industry.

The Manager-Client Services is responsible for managing existing clients and acquiring new clients in the region. The MCS works together with their manager (Senior MCS/Group MCS) to build sector plans and is responsible for client management and all client interfaces within the assigned account / prospect scope.


Location: Melbourne, VIC



Roles and Responsibilities:
• Develop and present proactive proposals to the clients/prospects in line with sector strategy
• Engage the relevant internal Infosys teams and service lines team to developing solutions
• Handle risks and issues related to the accounts, including delivery oversight ensuring there is strong governance in place
• Set and manage client expectations ensuring strong client satisfaction



Skills /Competencies:

• Tertiary Qualification in IT / Computer Science / related discipline.
  Strong sales/relationship management/account management experience
• A total of 15+ experience in Consulting and IT Services market out of which recent 4+ years ‘experience in Account Management / Business Development in Australia in the Consulting & IT Services market.
• Prior experience of managing clients in the retail vertical would be desirable.
• Track record of interacting and building relationships with Head-off, Executive and CXO level client contacts
• Significant business development and project management experience
• Significant experience in IT Services experience including strong Global Delivery Model experience
• Ability to position industry insights as they pertain to client needs & requirements
• Deeply understand their client’s business challenges, and provide thought leadership in addressing these issues