Job Description:

Take end-to-end bottom line responsibility for development and production support projects in Retail insurance business for a major insurance carrier using a Global delivery model, schedule assignments, monitor, review, and report project status; manage project risks; ensure successful delivery and implementation; take complete ownership of people and their performance management ; take ownership for billing and allocation , project updates in our budgeting system and providing revenue best estimates (BE) to management and running the project at CMMI level 5 quality standards.


Your responsibilities include but may not be limited to

• Proposals/Change Requests: Creating and getting internal/client approvals for SOWs (statements of work) or Change requests within established SLAs.
• Project Scoping: Own the change management to scope.
• Service Level Agreements (SLAs) – Make sure that the contractual production support SLAs agreed with the client are met.
• Estimation: Lead and review the estimation activities considering organizational / unit Quality & Productivity goals.
• Resource Planning: Arrange plans for different resources and liaison with required groups. Make sure project team members are allocated accurately.
• Scheduling: Prepare a detailed project schedule, baseline the same, manage any changes. Making sure that production ticket backlog is reducing as per monthly priority plan.
• Risk Planning/Mitigation: Create a risk management plan identifying the risks and execute mitigation steps.
• Project Tracking, Control & Report: Assign work, track the project scope or ticket backlog reduction. Review and control all the project phases to ensure on time and within budget delivery. Making sure that production ticket backlog is reducing as per plan.
• Run weekly and bi-weekly status and governance meetings with clients on production support and staff augmentation development status.
• Monthly contractual obligations tracker updates and meeting with client
• Providing status updates in quarterly steering committee meetings.
• People Management: Plan for and guide the senior members in the team to train/mentor the junior members in the team to ensure competency development and growth and without impacting project schedule and budget. Implement performance management as per organizational guidelines. Manage a team size of 30 full time employees with 12 among them being direct reports
• Financials: Ensure timely and accurate billing, accurate project budgeting updates and providing revenue best estimates (BE) to management
• Quality : Ensuring that project is running at CMMI Level 5 maturity.

Qualifications:

Required

• Bachelor’s or master’s degree in engineering or foreign equivalent required from an accredited institution.

• At least 14 years of relevant experience to the job description.

Preferred

• Experience in life insurance/annuity projects
• Knowledge on Life Insurance terminology
• Delivering with on-shore and off-shore teams
• LOMA Certifications