Descripción del trabajo

Infosys –– Salesforce Technology Lead

• An experienced Salesforce Automotive Cloud SME to lead the design, implementation, and optimization of Salesforce Automotive Cloud based eCommerce solutions.
• The ideal candidate will bring a deep understanding of both Salesforce architecture and the automotive industry’s unique customer journeys, D2C commerce and data models.
• The candidate will work closely with business stakeholders, technical teams, and external partners to deliver scalable CRM solutions that enhance customer engagement and drive operational efficiency across the automotive lifecycle.
• Strong understanding of automotive industry operations, including OEM-dealer relationships, vehicle lifecycle, and customer experience challenges.
• Hands-on experience with Automotive Data Foundation (ADF), Lead & Opportunity Management, and Vehicle Graphs.
• Experience in integrating Salesforce with DMS, ERP, and marketing automation platforms.
• Serve as the primary subject matter expert on Salesforce Automotive Cloud and related technologies.
• Design, implement, and manage scalable CRM solutions tailored to automotive use cases (e.g., sales, service, connected vehicle, digital retail).
• Translate business requirements into system design, configuration, and customized solutions.
• Collaborate with cross-functional teams (marketing, sales, service, IT) to define and improve customer journeys.
• Integrate Salesforce with Dealer Management Systems (DMS), IoT platforms, CDPs, ERP, and third-party tools.
• Develop and optimize data models for vehicles, households, dealers, and service events using the Automotive Data Foundation (ADF).
• Leverage Einstein AI, CRM Analytics, and automation to drive personalization and insights.
• Excellent communication and stakeholder management skills.
• Conduct workshops, training, and enablement sessions for users and stakeholders.
• Stay current with Salesforce Automotive Cloud updates, roadmap, and industry best practices.

• Bachelor’s degree in computer science or related field with 10+ years of experience in Salesforce ecosystem with at least 3+ years specifically in Salesforce Automotive Cloud & Commerce Cloud.

• Salesforce certifications (must have)
• Salesforce Automotive Cloud 7 Modules completed (Partner Learning Camp) and Trailhead modules
• Salesforce Commerce Cloud
• Salesforce Order Management Systems

• Proficient in English communication
• Experience working as part of a Scrum team practicing Agile development methodologies.
• Experience and desire to work in a Global delivery environment
• Ability to work in team in diverse/ multiple stakeholder environment

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.