Descripción del trabajo

Consultant– ServiceNow ITOM.

Work Mode
Hybrid (combination of remote and on-site work)


This role requires close partnership and collaboration with Executive Stakeholders, Business Stakeholders and Subject Matter Experts. Essential Job Duties include working on complex ServiceNow deployments aligned to Industry best practices and translating functional & technical requirements into implementation work package. Should be able to interact with the different architecture, platforms, application and infrastructure teams to understand and design the solution. The role requires an outgoing, committed and proactive leader able to champion ServiceNow’s ITSM implementations, the successful candidate will have a can do attitude to problems and importantly able to strike a good balance between get it done and process maturity. Matrix management, influencing skills, partnering with the business and continuous service improvement will form the base of the role.

Required Qualifications:

•Candidate must have a proven track record in successfully designing & implementing CMDB for an enterprise.
•Candidate must have experience with industry leading Discovery tools.
•Candidate must have experience in implementing large and complex business service mapping solutions.
•Candidate must have knowledge about IT Infra components and properties in scope of Service Mapping.
•Candidate would need to understand the Application architecture and design the service map accordingly.
•Candidate would need to identify risks and issues related to Application/Infra Service Mapping needs.
•Candidate would need to have experience with Event Management alert setup in Service Mapping.
•Candidate should have expertise in identifying functional, technical, and business requirements and provide solutions.
•In addition, candidate is expected to support monitoring practice development initiatives, customer presentations / demonstrations.
•Design / Implementation / Support of Discovery, Service Mapping & CMDB needs for medium to complex environments
•Perform complex / technical solution design and implementations.
•Create solutions based on ITIL good practices and implementations.
•Maintain documentation of configured metrics and configurations.
•Interact with Infra / Network / Application stakeholders in determining appropriate monitoring needs.
•Programming and / or scripting languages exposure would be plus.
Experience:
•Minimum 5 Years of industry experience with Discovery, Service Mapping & CMDB build with hands-on experience in small & large implementations.


Preferred Qualifications:

• Good understanding of architecture / infrastructure concepts and ITIL implementation.
• Certified System Administrator and Certified Implementation Specialist (ITOM).
• Planning and Co-ordination skills.
• Good Communication and Analytical skills.


Kindly share English profile only, with net salary expectations (renta líquida mensual)

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; or disability.