About Infosys:
Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help you navigate your next.


Infosys has been recognized as a Top Employer across APAC — contributing to our sixth consecutive year of global certification. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.
▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys


Location: Hong Kong

Key responsibilities:
• Software installation.

• Troubleshoot, repair, and maintain software applications & infrastructure.

• Escalation from Helpdesk for application support including in-house, 3rd party applications and market data applications.

• Provide support for operating system drivers, software and firmware.

• Provide support to users for home connection and work from home set up -- Firm laptop or personal laptop + virtual machine.

• Ensure that Morgan Stanley policies and procedures are followed by, communicated, and adhered to.

• Create and maintain support documentation.

• Interacting with other support groups (local and global) within the firm across multiple platforms.

• Record and manage all incidents and requests in ticket-tracking system.

• Proactively inform management of trends, significant problems and expected delays.

• On-call – Participate in rotating schedule providing afterhours and weekend support.

• Take initiative to stay current on technology and participate in training programs.

• Be proactively responsive to multiple mediums of communication platforms such as E-mail, Microsoft Teams, Skype, Symphony, Jive, etc.

Requirements:

• Excellent communication, interpersonal and customer care skills.

• Ability to work under pressure and on tight timescales.

• Experience using help desk call management system.

• Technical grasp of a wide range of applications both in house and 3rd party applications.

• ITIL foundation understanding

Language: English/Cantonese