About Us:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.
Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.
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Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Role Description: We’re looking for a Senior Consultant – Acurity Application Analyst to join our team.

Location: Melbourne

Salary: 108571- 119893 AUD Annual Gross

Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes.

Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Roles and Responsibilities:

• Drive stakeholder interviews and workshops to understand business requirements and problems.
• Elaborate requirements into functional, application-level user stories ready for development teams.
• Gather requirements from multiple stakeholders and translate them into stories.
• Take ownership of requirements throughout the delivery lifecycle.
• Assess impacts of requirement changes and reprioritisation with technical SMEs.
• Collaborate with business teams and application teams.
• Work with stakeholders to transition requirements into operations.
• Participate in regular stakeholder meetings, stand-ups and governance discussions.

• Support Technical Services Managers with BAU backlog management.
• Prioritise and groom backlog items.
• Assist with delivery estimations.
• Facilitate backlog management activities and prioritisation discussions
• Support the triage, diagnosis and troubleshooting of incidents.
• Coordinate escalation of customer incidents and service requests.
• Work with business and technical stakeholders to assess:
  • Impact
  • Workarounds
  • Cost to remediate issues

• Support UAT (User Acceptance Testing).
• Support Production deployments and post-deployment validation.
• Conduct story walkthroughs with development and testing teams.
• Ensure requirements are understood correctly by delivery teams.

• Participate in:
  • Daily stand-ups
  • Fortnightly meetings
  • Monthly stakeholder reviews
• Coordinate between business, developers and testers

1. Excellent customer-facing skills
2. Excellent written and verbal communication skills
3. Strong attention to detail and outstanding analytical and problem-solving skills.

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing