ServiceNow HAM/SAM Developer – JD

• Lead the design and development of ServiceNow HAM & SAM Pro solutions
• Configure and customize modules including:
  
  • Asset Lifecycle Management (Procure → Deploy → Maintain → Retire)
  • Software Asset Management (Licensing, Compliance, Reconciliation)
• Implement SAM Pro features such as:
  
  • Entitlement management
  • Software normalization & reconciliation
  • Publisher packs
• Develop and maintain:
  
  • Business Rules, Client Scripts, Script Includes, Workflows/Flow Designer
  • Integrations with third-party tools (e.g., SCCM, Flexera, Jamf, Intune)
• Ensure data accuracy across CMDB, Assets, and Discovery
• Collaborate with stakeholders for requirement gathering and solution design
• Support audit compliance, optimization, and cost-saving initiatives
• Troubleshoot and resolve platform issues with performance optimization
• Provide guidance to junior developers and review code quality

• 6–10+ years of overall IT experience, with 4+ years in ServiceNow development
• Strong hands-on experience in:
  
  • HAM (Hardware Asset Management)
  • SAM Pro (Software Asset Management Professional)
• Expertise in:
  
  • CMDB, Discovery, Service Mapping (good to have)
  • ServiceNow scripting (JavaScript, Glide APIs)
  • Flow Designer & Integration Hub
• Experience with integration tools (REST/SOAP APIs, MID Server)
• Strong understanding of:
  
  • Software licensing models (Microsoft, Oracle, Adobe, etc.)
  • IT Asset lifecycle and compliance frameworks
• Excellent problem-solving and stakeholder communication skills

• ServiceNow Certifications:
  
  • CSA (Certified System Administrator) – Mandatory
  • CIS-SAM (Preferred)
  • CIS-HAM (Preferred)
• Experience in end-to-end SAM/HAM implementation projects
• Exposure to ITOM (Discovery, Service Mapping) is a plus
• Knowledge of Agile/Scrum delivery model

• Successful implementation of HAM & SAM solutions
• Accurate asset and license compliance reporting
• Improved cost optimization and audit readiness
• Scalable and high-performance ServiceNow applications

• Strong ownership and accountability
• Ability to work in fast-paced, client-facing environments
• Good communication and documentation skills

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.