Job details

Job Role

Process Specialist - US


Work Location

Petaling Jaya


State / Region / Province

Selangor


Country

Malaysia


Domain

Delivery


Interest Group

Infosys Limited


Company

ITL Malaysia


Requisition ID

147565BR


Job Descriptions:

  • Delivery core tasks for complex and nonstandard deals and contracts.
  • Administration and process management:
  • represent Deal and Contract Assist (DCA) on defined sales calls.
  • Manage and resolve field escalations and
  • internal elevations.
  • Develop deep knowledge and subject matter
  • expertise in Area-specific contract
  • requirements.
  • Participate in UAT


Requirements:
  • Degree in Business or IT related areas, or
  • Equivalent experience working in a relevant operations or sales environment (such as sales operations or
  • contract management)
  • Fluency in English and Korean
  • Near native written, verbal, and reading comprehension language skills were required to support primary
  • and secondary languages.
  • Experience of working in an international business environment.
  • Excellent planning, organizing, and coordinating skills.
  • Excellent seller-facing communication and engagement skills.
  • Attention to detail and ability to adhere to policies and processes.
  • Ability to identify and resolve issues arising during delivery of the service.
  • Ability to deliver insights through analytics.

Willing to work on rotational shift :

1. 8am to 5pm
2. 11am - 8pm