Overview

The Infosys Communications, Media, and Technology (CMT) unit is a dynamic and innovative division dedicated to driving digital transformation and growth for clients in the telecommunications, media, and technology sectors. Our vision is to become the strategic and trusted partner for our clients by enabling their digital transformation and growth. We achieve this by leading technological changes. Join us to be part of a team that leverages deep industry insights and strategic leadership to deliver innovation-led transformation through digital, cloud, and AI-first solutions.We are committed to building and nurturing a high-impact partner ecosystem and driving long-term, strategic client relationships.

In the assigned Job Role of Technology Consultant 1, your Area Of Responsibility will be as below:

⦁ Assist in conducting targeted interviews and workshops to capture user needs, and ensure accurate documentation of stakeholder requirements
⦁ Participate in design discussions to capture software specifications, and aid in creation of process documentation.
⦁ Develop, refine, and document code for new software applications, following detailed design specifications to meet user requirements
⦁ Execute test plans, analyse outcomes, and report defects to the development team, to facilitate enhancement of software performance
⦁ Support the integration of new software features, facilitating smooth transitions within the existing system infrastructure
⦁ Monitor and troubleshoot live applications, ensuring prompt resolution of issues and creation of comprehensive documentation for ongoing system maintenance
⦁ Systematically document coding practices, testing methodologies, and technical solutions, thereby enriching team's knowledge repository

Your contribution to the team:

⦁ An agile mindset with effective communication and problem-solving skills.
⦁ The ability to work on majority of the areas as part of SDLC lifecycle
⦁ Passion for innovating solutions that drive progress and meet future challenges.
⦁ A proactive approach to monitoring and resolving production issues before they escalate.
⦁ Commitment to continuous learning, knowledge sharing, and fostering team development

Required Skill and Experience

• Experience with Hands and feed support for Data Center operations. Candidates must be available to work onsite on a rotating /fixed shift timing mentioned below at respective Datacenter to provide support. It includes both on demand onsite support, and extended shift coverage as needed.
Shift 1 06:00–15:00 PST
Shift 2 14:00–23:00 PST
Shift 3 22:00–07:00 PST.
• New Installations of IT devices:
1. Rack and stack of IT devices.
2. Configure ILO / IDRAC on servers / network gear. Ping tests of all ILO connections.
3. Certifications on Data center operations and cabling
4. Install trunks and patch cords, panels and power cables as required to support additional capacity.
5. Perform all, IT audits, annual DC track and Tape audits.
6. Vendor access approval for break fix activity and facility repairs
7. Provide on call support and emergency onsite coverage (may be extended time frame).

• Break / Fix repairs:
1. Attend crises calls for troubleshooting cables and /or hardware issues.
2. Troubleshooting, isolating and repairing of all cables (SM, MM and copper).
3. Participate and execute assigned change requests.
4. Removal and installation of parts from inside of IT hardware to include but not limited to:
○ NIC’s ○ SFP’s ○ Memory ○ Hard Drives

• Decommissions and Cabling:
1. The removal of all patch cords from end to end of the cable path, to include both ends of patch panel connections.
2. Remove old hardware from equipment racks and prepare for disposal per the decommissioning process.
3. Removable media (disk) disposal tracking and destruction
4. Blancco wipe process procedures, Shredding, ADR/ERI tracking and coordination.

• Entries into Hardware Receiving System:
1. Package pickup and delivery to include large shipments on the loading docks or mailrooms.
2. Coordinate / prepare for shipment and transfer of equipment to other locations
3. Move (Lift and shift) hardware to the appropriate storage locations after HRS updated.
4. RMA all parts as required including tracking of those parts using HRS tool.
5. Hardware shipment receiving / tracking of all IT devices, and parts
6. Large assets are tracked in both HRS and DC Tracks.

Preferred Skill and Experience

• Collaborate with Technology team members to ensure efficient operation of the organization’s Datacenter operations environment.
• Receive and respond to incoming calls, messages, emails and/or work orders regarding datacenter operations problems.
• Ensure that work is carried out within agreed service levels and in accordance with project guidelines.
• Explain and document technical issues in a clear way to technical teams, business stakeholders.
• Experience and desire to work in a Global delivery environment.
• Good Communication and Analytical skills.

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.