Engineering Operations Lead
Job details
Job Role
Lead Consultant
Work Location
Melbourne
State / Region / Province
Victoria
Country
Australia
Domain
Delivery
Interest Group
Infosys Limited
Company
Infy Australia
Requisition ID
146669BR
careerpage.description_page_field_label_field_job_code
2016BLDCON Lead Consultant
About Us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.
Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.
▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Role Description: Are you passionate about ensuring stable, secure, and high‑performing enterprise mobility platforms? We’re looking for a Lead Engineering Operations – Enterprise Mobility professional to join our team.
We are seeking a seasoned Engineering Operations professional to support and enhance large‑scale Unified Endpoint Management (UEM) & Enterprise Mobility Management (EMM) solutions/platforms (e.g. Microsoft Intune, VMware Workspace ONE, Ivanti Endpoint Manager, Ivanti Neurons) and device enrolment programs (e.g. Apple Automated Device Enrolment ADE, Samsung Knox Mobile Enrolment KME, Android Zero Touch Enrolment ZTE). You will own operational governance and service performance, lead major incidents and escalations, drive release readiness, and partner with engineering, cyber security, vendors, and stakeholders to strengthen stability, security, and compliance while delivering continuous improvement.
Location: Melbourne, Sydney
Salary: 129311- 142018 AUD Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes.
Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.
Roles and Responsibilities:
Preferred:
ADDITIONAL
Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
“All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.
Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.
▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Role Description: Are you passionate about ensuring stable, secure, and high‑performing enterprise mobility platforms? We’re looking for a Lead Engineering Operations – Enterprise Mobility professional to join our team.
We are seeking a seasoned Engineering Operations professional to support and enhance large‑scale Unified Endpoint Management (UEM) & Enterprise Mobility Management (EMM) solutions/platforms (e.g. Microsoft Intune, VMware Workspace ONE, Ivanti Endpoint Manager, Ivanti Neurons) and device enrolment programs (e.g. Apple Automated Device Enrolment ADE, Samsung Knox Mobile Enrolment KME, Android Zero Touch Enrolment ZTE). You will own operational governance and service performance, lead major incidents and escalations, drive release readiness, and partner with engineering, cyber security, vendors, and stakeholders to strengthen stability, security, and compliance while delivering continuous improvement.
Location: Melbourne, Sydney
Salary: 129311- 142018 AUD Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes.
Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.
Roles and Responsibilities:
- Mobility Operations, Change & Release Governance: Own ITIL‑aligned change control, impact assessments, and release readiness for go‑lives.
- Incident, Escalation & Problem Management: Lead high‑priority incidents (incl. mission‑critical/emergency services), coordinate vendor escalations, and drive root‑cause analysis/problem management.
- Security, Risk & Vulnerability Management: Partner with Cyber Security on vulnerability remediation and Mobile Threat Defence (MTD) response; manage audits and fleet posture/security event reporting.
- Platform Engineering & Lifecycle Management: Lead platform uplift and optimisation initiatives across UEM/EMM services to improve reliability, scale, and user experience. Govern OS/app testing and compatibility; oversee integrations (identity, certificates, directories, network access).
- Device Provisioning, Automation & Scale: Implement zero‑touch enrolment (Apple Business Manager, Android zero‑touch, Samsung Knox Mobile Enrolment) and Drive automations to streamline operations.
- Leadership & Stakeholder Engagement: Provide technical leadership, mentoring, and guidance to uplift operational capability and on-call effectiveness. Manage vendor performance with clear expectations, accountability, and measurable outcomes.
- Bachelor’s or master’s degree in computer science, Information Technology, or a related field
- Over 12 years of experience in Enterprise Mobility Management, Platform Operations, or Engineering Operations within large-scale, regulated environments (e.g., Telco, Enterprise, Government).
- Strong experience with UEM/EMM platforms such as Microsoft Intune, VMware Workspace ONE and Ivanti Neurons, including enrolment ecosystems (ADE, KME, ZTE).
- Excellent stakeholder communication skills, including executive-level incident and risk updates.
Preferred:
- Prior working experience in Engineering Operations within large-scale, regulated environments (e.g., Telco, Enterprise, Government)
- Australian Citizenship or Permanent Residency preferred.
- Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels.
- Analytical Problem‑Solving: Structured RCA, pattern recognition across incidents/changes/requests, and strong data literacy.
- Decisive Under Pressure: Clear prioritisation and sound decision‑making in time‑critical scenarios.
- Experience leading continuous improvement initiatives, mentoring teams, and driving vendor outcomes.
- Incident & Escalation Management: Calm, accountable leadership across platforms, vendors, and stakeholders.
- Process, Quality & Governance: ITIL discipline, rigorous QA across change/release/operations, and a continuous‑improvement mindset.
- Collaboration & Stakeholder Engagement: Effective cross‑functional partnering; communicates clearly with technical and non‑technical audiences; strong customer empathy.
- Leadership & People Development: Provides technical leadership; mentors and coaches; holds vendors to clear expectations and outcomes.
ADDITIONAL
- Excellent customer-facing skills
- Excellent written and verbal communication skills
- Strong attention to detail and outstanding analytical and problem-solving skills.
- Income Protection Insurance
- Paid Parental and Volunteer leaves
- Employee Assistance Program (EAP)
- Flexible working arrangements (hybrid, reviewed case-by-case basis)
- Health Insurance Discount and Well-being Program
- Access to Fitness and Gym Memberships
- Salary packaging and novated leasing
Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
“All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”
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