Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Role Description: Are you passionate about leading transformative technology strategies? We’re looking for a Site Reliability engineer to join our team
We’re seeking a seasoned Site reliability engineer to keep on top of day-to-day incident management in the digital domain working back with customer's business / IT teams and Infosys offshore delivery teams.
Location: Melbourne
Salary: AUD 108751 - 119893 Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes
Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.
Roles and Responsibilities:

• Maintain excellent relationship with customer's business and IT stakeholders
• Manage and optimize SQL databases for high availability and scalability.
• Keep on top of day-to-day incident management in the digital domain working back with customer's business / IT teams and Infosys offshore delivery teams
• Proactive problem management and reduction of incidents by designing SOP's and improvement initiatives in coordination with the Infosys delivery teams
• Lead domain specific improvement discussions with customers IT SPOCs and refine delivery processes in consultation with Infosys leadership to enhance the overall customer experience
• Create opportunities for further penetration of Infosys in the digital domain
• Lead, guide and mentor the Infosys domain delivery teams to align to customer expectations of satisfactory experience
• Manage and optimize SQL databases for high availability and scalability
• Perform query tuning, indexing, and schema optimization.
• Implement backup, recovery, and disaster recovery strategies

• Bachelor’s or master’s degree in computer science, Information Technology, or a related field
• Over 8 years of experience with exposure to digital/ecommerce domain
• Strong proficiency in SQL (query optimization, stored procedures, triggers).
• Previous end customer facing roles preferably in retail or similar B2C industry
• Strong communication and stakeholder management skills

• ANZ customer facing role experience for at least one year
• Exceptional analytical and problem-solving skills, with the ability to think strategically and execute methodically

1. Excellent customer-facing skills
2. Excellent written and verbal communication skills
3. Strong attention to detail and outstanding analytical and problem-solving skills.

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing