Role: Data Concierge
Core Responsibilities & Purpose:

• Strategic Bridge: Act as the primary contact connecting business stakeholders with technical teams, ensuring clear communication and alignment of incident/support tickets in OPS. Explain basic data flows, and they have understanding where issues can occur in an end to end data flow. Experience addressing data quality issues.

• Translation of Needs: effectively translate complex business requirements into technical specifications for our support engineers to communicate in English including initial incident triaging.

• Stakeholder Management: Manage relationships between non-technical business users and expert technical squads and conduct weekly/monthly SRE meeting across the products. Experience managing multiple Stakeholders.

• Spanish: Native proficiency is mandatory.
• Portuguese: Preferable not mandate.

• English: Advanced professional working proficiency (implied for corporate communication).

• Cloud Platforms: Demonstrated familiarity with Google Cloud Platform (GCP) terminology, architecture, and capabilities.
• Data Visualization: Understanding of Power BI (PBI) workflows and reporting standards.
• Web Applications: Knowledge of web app development lifecycles and user interface concepts.
• Domain Knowledge: Ability to navigate specific business domain terms relative to the beauty or CPG industry (if applicable).
• Important To have: Strong experience on communication with the business, stakeholders, and the technical team. Strong proven leadership experience. Team leadership experience for this position is required. SQL skills are mandatory. GCP experience is preferred but not required. However, cloud expertise is essential—AWS or Azure experience would be acceptable.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.