A Infosys Brasil está procurando profissionais com o perfil de Service Desk para se juntar à nossa equipe.

Atividades:

• Suporte em procedimentos na microinformática N1 (Service Desk), implementando e aprimorando processos que garantam as entregas;
• Resolver ativamente dúvidas dos clientes garantindo que os SLAs sejam atendidos;
• Realizar suporte de primeira linha 24 horas por dia aos usuários;
• Garantir a documentação adequada da interação na conta do cliente;
• Executar transações conforme diretrizes e prazos estabelecidos.

Requisitos:

• Experiência em Suporte de TI (hardware e software);
• Experiência com acesso e suporte remoto;
• Experiência com Pacote Office (Word, Excel, PowerPoint, etc);
• Conhecimento em Windows;
• Conhecimentos em Segurança da Informação;
• Espanhol avançado para conversação.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.