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Job details

Job Role

Technology Analyst - US


Work Location

Sacramento, CA, Tampa, FL, Twinsburg, OH


State / Region / Province

California, Florida, Ohio


Country

USA


Skills

Technology|Infrastructure-DataCenter|IT Operations


Domain

Delivery


Interest Group

Infosys Limited


Company

ITL USA


Requisition ID

141878BR


Salary min

66655


Salary max

92842


Infosys is seeking an Onsite Network Datacenter H&F Analyst. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts.

Required Qualifications:
  • Candidate must be located within commuting distance of Sacramento CA / Tampa FL / Twinsburg OH or be willing to relocate to the area. This position may require travel in the US
  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
  • At least 2 years of Information Technology experience
  • At least 2 years of experience with Hands and feed support for Data Center operations.
  • Candidates must be available to work onsite on a rotating / Flexible shift timings at respective Datacenter to provide. It includes both on demand onsite support, and extended shift coverage as needed.
  • Candidate must be available to work on a rotating shift schedule to provide support at Datacenter.
Shift 1 06:00–15:00 PST
Shift 2 14:00–23:00 PST
Shift 3 22:00–07:00 PST
  • Perform hardware unboxing, rack & stack, and cabling (SM, MM, copper).
  • Install racks/cabinets, power strips, patch panels, and IT devices.
  • Configure server/network management interfaces (ILO/IDRAC).
  • Conduct audits, ping tests, and maintain DC Tracks documentation.
  • Support break/fix repairs, troubleshooting cables and hardware.
  • Execute change requests, decommission old hardware, and manage media disposal.
  • Coordinate vendor access and provide emergency/on-call support.
  • Attend planning meetings and communicate with customers for updates and closures.
  • Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Preferred Qualifications:
  • Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
  • Certifications on Data center operations and cabling
  • Where required, administer, and resolve issues with associated end-user workstation network software products.
  • Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
  • Basic Expertise in supporting data center devices and servers in business environment.
  • Ensure that work is carried out within agreed service levels and in accordance with project guidelines.
  • Explain and document technical issues in a clear way to technical teams, business stakeholders.
  • Hands on Experience Data center Operations.
  • Experience and desire to work in a Global delivery environment.
  • Good Communication and Analytical skills.
  • Experience and desire to work in a Global delivery environment.
  • Good Communication and Analytical skills.
Estimated annual compensation range for this role will be as follows:
Sacramento, CA - 66655 to 92842
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: -
  • Medical/Dental/Vision/Life Insurance
  • Long-term/Short-term Disability
  • Health and Dependent Care Reimbursement Accounts
  • Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
  • 401(k) plan and contributions dependent on salary level
  • Paid holidays plus Paid Time Off
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.



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