Job description

ServiceNow Project Manager

Work Mode
Hybrid (combination of remote and on-site work)


Infosys is seeking ServiceNow Project Managers. This role requires close partnership and collaboration with other Business Stakeholders, Development Team and Subject Matter Experts. Essential Job Duties include working on complex ServiceNow deployments, mainly ITOM, but not limited and including (ITSM) Incident, Problem, Change, Service Catalogue, Knowledge and other modules ITAM and HRSD, among others. This PM should be able to interact with the different architecture, platforms, application and infrastructure teams to understand and help in the planning, coordination and support in the design process of the solution.

Required Qualifications:

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider 7 years of progressive experience in the specialty in lieu of every year of education.
• At least 7 years of experience in IT projects, such as Development/Configuration/solutions evaluation/Validation and Deployment.
• Minimum of 5 years of experience in implementing IT Service Management, ITIL processes and Enterprise Service Management.
• Good knowledge in all aspects of ServiceNow Applications development and Rest API based integrations with 3rd party applications.
• Have in-depth knowledge on various implementation methodology including Agile, SAFE Agile, Scrum based and water fall Models.
• Have strong knowledge and understanding of various Risk Management and Mitigation plan and approach.
• Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business.
• Experience in working with multi-vendor development environment.
• Interacts cross functionally on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.
• Experience of working with ServiceNow platform for global customers.

• Certified System Administrator (CSA) in ServiceNow.
• Certified Implementation Specialist (CIS) in ServiceNow in any module (ITSM, ITOM, HRSD, CSM…) preferred.
• PMP/Prince2 Certification/ Agile Project Management Certification
• SCRUM Master Certification
• Planning and Co-ordination skills.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; or disability.