Job description

Infosys is seeking a Senior Manager Client Services to support a large portfolio of retail and CPG accounts for our CRL Practice. The Senior Manager-Client Services (SMCS) is responsible for all client interfaces within the assigned account scope. The SMCS works together with their manager (Group MCS) to build an account plan and direct client management activities based on the account plan.

About Infosys Consumer, Retail & Logistics

Infosys helps consumer, retail and logistics businesses navigate their next to transform into a ‘live’ enterprise. Consumer Packaged Goods (CPG), consumer technology, retail and logistics enterprises are being disrupted by shifts in business and technology. It demands increased agility and improved transparency to become resilient. Infosys empowers CPG, retail and logistics enterprises to sense and respond to multifaceted changes in business and consumer behavior. We help your business transform into a ‘live’ enterprise to navigate unforeseen events and achieve sustainable growth.

Role Description:

• Assess industry trends, customer needs and Infosys capabilities to identify vertical solutions/offerings for consumer product customers
• Client relationship management and business development: manage client relationships, build a portfolio up to $20M
• Develop and present solutions & roadmap for service offerings
• Collaborate with relevant units to develop and launch the solutions/offerings
• Collaborate with sales and account teams in launching the solutions/offerings
• Orchestrate the pre-sales and sales process to close deals
• Provide oversight during implementation and plough back learning to improve the solutions/offerings

Required Qualifications:

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• 15+ years of experience, with strong consulting and industry solutions experience
• Knowledge of retail, CPG and the consumer industry specific go-to-market solutions
• Good understanding of the consumer products and retail industry specific business issues and drivers
• Hands-on experience with vertical service offering creation, proposal creation and leading proposal presentations
• Strong leadership, interpersonal, communication and presentation skills
• Wide variety of IT and business consulting engagement experience within a Global Delivery model
• Candidates authorized to work for any employer in Canada OR the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:

• MBA degree or foreign equivalent and 15+ years of experience
• Knowledge of industry specific go-to-market solutions for retail and CPG
• Strong understanding of industry specific business issues and drivers
• Experience running large multi-location consulting engagement teams
• Track record as an Account Manager in a rapidly growing client relationship
• Experience managing $20mm+ portfolio consisting of multiple accounts
• Able to travel as needed

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.