Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys has been recognized as a Top Employer across APAC — contributing to our sixth consecutive year of global certification. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Role and Responsibilities:

• Total 6+ years’ experience in ServiceNow platform. Hands-on experience in ServiceNow ITSM module,

• Minimum 4 years’ experience in gathering business requirements for ServiceNow ITSM and ITOM modules,

• Detailed understanding of ServiceNow table structure, Business rules and client scripts

• Hans-on knowledge on employee center portal and report extraction

• Detailed workflow knowledge on service request and catalog creations.

• Excellent Japanese and English communication skills and stakeholder management.

• Certification requirements:

• ServiceNow CSA