Assistant Manager
Milwaukee, MI - Remote

Job Description:

The Team Leader will manage a team supporting end-to-end recruitment coordination for a large staffing client. The role is responsible for ensuring SLA, quality and compliance performance, managing workload and team capacity, coaching team members, handling escalations, and maintaining effective communication with the client and internal stakeholders.

The team supports recruiters across the country in progressing candidates through the hiring cycle, including interview scheduling, job offers, background and drug screening, candidate onboarding/start details, and payroll-related information.

Key Responsibilities

• Manage daily recruitment operations and ensure SLA, quality and compliance targets are met.
• Allocate and prioritise workload based on volumes, staffing and business needs.
• Monitor process performance, identify risks and drive process improvements.
• Oversee candidate hiring activities from interview scheduling through onboarding.
• Coach and mentor team members through huddles, one-on-ones and training.
• Manage staffing, leave coverage, attrition and team engagement.
• Act as a key point of contact for client and internal stakeholders.
• Handle operational and administrative escalations.
• Ensure adherence to company/client policies, data confidentiality and process controls.
• Support audits, employee engagement initiatives and Business Continuity Planning activities.
• Share best practices and continuously improve team and process performance.

• High School Diploma or GED Equivalent
• At least 6 years of relevant work experience

• Must have excellent time management and organizational skills.
• Strong team-oriented individual.
• Excellent communication with all levels of team.
• Must have strong knowledge and experience in MS office products, minimally Outlook, Word and Excel.
• Experience in Team Leadership

Who we are:
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.