Role Overview & Expanded Key Responsibilities

• Own and lead the tools ecosystem supporting Cloud 2.0 infrastructure transition and steady‑state operations, ensuring tool readiness, stability, and minimal business disruption in large enterprise / telco environments.
• Drive end‑to‑end tool onboarding, transition planning, execution, and governance, including knowledge transfer, secondary and primary support enablement, and steady‑state tool operations.
• Design, implement, and continuously enhance automation‑first tooling for provisioning, orchestration, monitoring, remediation, and lifecycle management across infrastructure platforms.
• Ensure tools effectively support high availability, resilience, DR/BCP, and operational excellence across compute, storage, network, and middleware domains.
• Own asset discovery, inventory accuracy, lifecycle visibility, and contract alignment through tooling, supporting transition due diligence and ongoing operations.
• Act as the technical lead for tools within a POD‑based delivery model, collaborating closely with SRE, Cloud, Automation, Security, Projects, and Command Centre teams.
• Drive continuous improvement of the tools landscape through FinOps enablement, cost transparency, experience (XLA) measurement, and KPI/SLA instrumentation.
• Support infra‑led projects such as lifecycle refresh, migrations, and technology transformations by standardizing tooling, automating workflows, and enforcing governance controls.

Skillset
• Cloud platforms: OpenStack, OpenShift, VMware
• Transition & ITSM tools: ServiceNow (ITSM, CMDB, SPM), Jira, Confluence, SharePoint
• Automation & orchestration: Polycloud, InManta, Ansible, Terraform, GitHub, GitLab, ArgoCD, Jenkins
• Monitoring & observability: Dynatrace, Prometheus, LogicMonitor
• Security & GRC: ServiceNow GRC, ARCON, CyberArk, SailPoint, ForgeRock, Splunk, Rapid7, Qualys
• Asset & lifecycle tools: ServiceNow Asset Management
• Operating models & practices: SRE, DevSecOps, ITIL, POD/Squad model

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.