Role – Senior Principal Technology Architect
Location – Frankfurt/ Dusseldorf

Purpose of the Enterprise Architect (Infrastructure)

Given the scale and strategic importance —our largest revenue-generating engagement spanning multi-cloud (GCP, Azure, AWS), Frankfurt data center hosting, global network, digital workplace for ~125,000 users, and service desk—there is a clear opportunity to further strengthen our positioning and unlock the next phase of growth.
Today, while each tower operates effectively for the client, there is an opportunity to:

• Eliminate cross-tower silos and drive end-to-end accountability

• Introduce AI-led automation and AIOps at scale

• Create a unified architecture strategy aligned to client’s business priorities

• Proactively identify expansion opportunities across cloud, cyber, network, and workplace

This role will enable us to transition from a multi-tower service provider to a strategic transformation partner, while improving service stability and accelerating innovation.
Role Overview: Enterprise Architect – AI-led Integrated Services
The Enterprise Architect will:

• Own the end-to-end architecture blueprint across cloud, infrastructure, network, workplace, and service desk

• Drive AI-first operations (AIOps, predictive support, GenAI-enabled service desk, automation-led delivery)

• Act as the single architectural authority across all towers, ensuring seamless integration and unified observability

• Partner with Business Engagement Managers and client stakeholders to shape demand and translate business priorities into transformation roadmaps

• Identify and drive large deal opportunities and cross-sell initiatives, contributing directly to revenue growth

• Establish governance to improve resilience, SLA performance, and user experience (XLA)

Expected Outcomes
This role will deliver measurable impact across both Infosys and the client:
Client:

• Improved platform stability and reduced incidents

• Enhanced end-user experience across 125K users

• Accelerated adoption of AI-led operations and automation

• Future-ready architecture supporting energy transition and digital innovation

For Infosys:

• Increased account penetration and revenue growth

• Stronger positioning as a strategic partner vs. tower-based provider

• Expansion of AI, cloud, cyber, and network transformation deals

• Clear, integrated value narrative at CIO/Board level

We are looking for

• 15+ years of experience in enterprise architecture and large-scale managed services

• Deep expertise across multi-cloud, infrastructure, networking, and workplace services

• Preferable – TOGAF Certification

• Proven ability to drive AI-led transformation and automation at scale

• Strong client engagement and commercial acumen

Why Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.

With nearly four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

To learn more about Infosys and see our ideas in action please visit us at www.Infosys.com

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”