Application Specialist / Senior Application Support
Location: Chile (Hybrid)
Employment Type: Full-time
Industry: Mining / Industrial Technology / IT Services

• Ensure high availability and operational continuity of assigned applications.
• Provide Level 2 and Level 3 application support, including incident, problem, and change management.
• Act as the technical focal point for vendors and third‑party service providers.
• Support and manage application components such as servers, integrations, proxies, and monitoring tools.
• Participate in application enhancement, development, and modernization initiatives.
• Support on‑premise, cloud, and hybrid environments, including migration projects.
• Collaborate closely with Product Owners, Service Owners, Business stakeholders, QA teams, and operational users.
• Maintain technical documentation, operational procedures, and knowledge‑transfer materials.
• Proactively identify risks and opportunities for improvements in performance, stability, and security.

• Degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.
• Proven experience in enterprise application support and operations.
• Solid knowledge of:
  
  • Application architecture and system integrations.
  • .NET‑based applications and supporting technologies.
  • Databases and data flows.
  • Monitoring, incident, and problem management practices.
• Experience working with external vendors and support contracts.
• Strong communication skills, with the ability to engage both technical and non‑technical stakeholders.

• Experience in mining, industrial, or large‑scale operational environments.
• Exposure to safety, risk prevention, or operational monitoring platforms.
• Experience with cloud platforms and migration initiatives.
• Familiarity with ITIL processes and service‑oriented operating models.
• Experience working in globally distributed or multicultural teams.
• Knowledge of Modular Mining systems, including:
  
  • Dispatch
  • Provision
  • FrontRunner
• Familiarity with CASWEB or similar mining operational web platforms.
• Experience working in global, multi‑vendor environments.

• Strong sense of ownership and accountability.
• Excellent problem‑solving and prioritization skills.
• Ability to operate independently and effectively in critical production environments.
• Hands‑on experience with SmartCap platforms.
• Experience with MEMS (Michelin® Earthmover Management System).
• Service‑oriented and customer‑focused mindset.
• Proactive attitude with a strong focus on continuous improvement.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; or disability.