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The Infosys Digital Experience (DX) unit powers businesses across the entire customer experience journey by re-imagining, creating, and delivering integrated and personalized experiences. We specialize in creating human-centered digital platforms that help enterprises stay relevant by transforming business models, future-proofing operations, and bringing agility and responsiveness. Join us to be part of a team that is at the forefront of digital innovation, driving exceptional customer experiences and sustainable growth.

In the assigned Job Role of Technology Project Lead 2, your Area Of Responsibility will be as below:

⦁ Define project objectives and scope in alignment with business goals, ensuring efficient delivery in collaboration with stakeholders
⦁ Build and maintain strong client relationships, providing regular updates to ensure alignment and transparency
⦁ Drive process improvement by reviewing project deliverables and incorporating innovative methodologies and tools
⦁ Identify potential risks and implement mitigation strategies to ensure successful project outcomes
⦁ Develop and run project estimates, monitor budget performance, and optimize resource allocation for efficiency
⦁ Support the preparation of technical and commercial proposals, aligning them with client needs and organizational capabilities
⦁ Engage in planning resource allocation, conduct performance appraisals, and facilitate professional development to enhance team effective
⦁ Scope changes and develop client requirements, ensuring proper estimation, approval, and contractual updates

Your contribution to the team:

⦁ Demonstration of strategic mindset for delivering impactful, client-aligned projects.
⦁ Problem-solving expertise and ability to run project economics and delivery
⦁ Strong relationship with mid and senior level client stakeholders
⦁ Strong leadership abilities to foster team performance and growth
⦁ Commitment to cultivating a culture of learning and innovation

Competências e experiência exigidas

Senior Project Manager to lead client-facing AI and digital transformation programs across global engagements. This role is critical in strengthening client relationships, driving execution excellence, and ensuring successful delivery of AI-, cloud-, and digital-led initiatives aligned with Infosys’ strategic offerings such as Infosys Topaz (AI-first services) and Infosys Cobalt (cloud transformation platform).
The ideal candidate combines strong client connect, deep digital and AI acumen, and proven large-scale delivery leadership in an onsite–offshore model.

Competências e experiência desejadas

Client Engagement & Relationship Management
• Act as a trusted delivery partner for strategic Infosys clients, ensuring high CSAT and long-term relationship growth
• Collaborate closely with Client Partners, Program Directors, and Engagement Managers to understand client priorities and business outcomes
• Lead senior client interactions including executive reviews, steering committees, and governance forums
• Drive transparent communication, proactive risk management, and timely escalation handling
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Program & Delivery Management
• Own end-to-end delivery of complex AI and digital transformation programs across multiple portfolios and geographies
• Manage scope, timelines, budgets, quality, and delivery risks in alignment with Infosys delivery excellence frameworks
• Lead delivery using Agile, SAFe, DevOps, or hybrid methodologies, depending on client needs
• Ensure effective orchestration of onsite–offshore teams, vendor partners, and cross-functional stakeholders
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AI & Digital Transformation Expertise
• Apply strong understanding of:
o AI, Generative AI, Machine Learning, and Automation
o Data, Analytics, and Cloud Platforms (AWS, Azure, GCP)
o Digital Experience, Enterprise Modernization, and Platform Transformations
• Leverage Infosys Topaz capabilities to shape AI-led solutions and business value conversations
• Translate complex AI and digital concepts into business-aligned outcomes for client leadership
• Ensure compliance with Responsible AI, data privacy, security, and regulatory standards
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Leadership & People Management
• Lead, mentor, and inspire multi-disciplinary global teams including PMs, architects, data scientists, and engineers
• Build a high performance culture focused on quality, productivity, and continuous improvement
• Support talent development, performance management, and succession planning within the account
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Financial & Commercial Ownership
• Own program financials, including budgeting, forecasting, margin protection, and revenue assurance
• Support deal shaping, project estimations, proposals, and renewals
• Identify and drive account mining opportunities, working closely with sales and client partner teams
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Required Qualifications & Skills
Core Requirements
• Bachelor’s or Master’s degree in Engineering, Computer Science, or Management
• 10–15+ years of experience in IT/digital program or project management, preferably in a large IT services organization
• Strong experience managing global, client-facing engagements in an onsite–offshore delivery model
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Digital & AI Competencies
• Solid knowledge of:
o AI & Generative AI use cases in enterprise environments
o Data & Analytics ecosystems
o Cloud and Digital Transformation frameworks
• Hands-on experience with Agile delivery tools (Jira, Azure DevOps, etc.)
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Leadership & Behavioral Skills
• Excellent communication, influencing, and stakeholder management skills
• Ability to engage confidently with CXO and senior client leadership
• Strong decision-making, problem-solving, and conflict resolution abilities
• High adaptability in fast-paced, multi-client, and matrixed environments
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Preferred Certifications
• PMP / PRINCE2
• Agile or SAFe Certification
• Cloud or AI-related certifications (AWS, Azure, Google Cloud, AI fundamentals)
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Success Metrics
• Client satisfaction (CSAT) and relationship strength
• On-time, on-budget, high-quality delivery
• Revenue growth and margin performance
• Adoption and value realization of AI and digital solutions
• Team engagement and retention

Requisitos adicionais obrigatórios

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.