Infosys is seeking a Nice Lead Developer primary responsibility will be to translate software requirements into working and maintainable solutions within the existing application frameworks. The chosen candidate will apply technical proficiency across different stages of the Software Development Life Cycle, gather accurate requirements and work closely with stakeholders to prioritize tasks and the scope of development. The role will require strong attention to detail with the ability to identify errors and make adjustments in a testing environment while contributing towards developing and adhering to best practices for developing applications that are scalable, relevant, and critical to the project.

Required Qualifications:
Candidate must be located within commuting distance of South Carolina, Fort Mil, SC or be willing to relocate to the area. This position may require travel to project locations
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of Experience
Design, Develop NICE CXone architecture and call flows for voice and digital channels for inbound/outbound with LiveVox
Develop High Level Design and Low Level Design, including data flow diagrams and routing plans.
Ensuring scalability, high availability, disaster recovery, and compliance in architecture
Lead design of ACD/IVR call flows and define integration of CRM/ERP/WFM/QM, analytics, and telephony systems using REST/SOAP/Webhooks
Support telephony integrations
Create migration roadmaps, cutover plans, risk mitigation strategies, and fallback options.
Ensure adherence to best practices for performance, security, compliance, regulatory standards.
Conduct architectural reviews, validate solution designs, and approve integrations/scripts developed
Drive AI/automation/analytics enhancements across the CX stack
Evaluate new features and roadmap updates to adopt in the environment
Work with cross-functional teams to resolve issues related to architecture, integrations, routing, or performance
Continuous improvement by monitoring and measuring system performance, identify improvements (routing optimization, automation, analytics).
Optimize system performance and troubleshoot complex issues.

Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Experience:
Provide guidance on CXone modules: ACD, IVR, WFM, QM, Analytics, Digital Channels.
Liaison with client, provide consulting for cloud migration and CX transformation.
Implement best practices for code quality and maintainability.
Lead root cause analysis for platform issues and critical incidents

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.