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バイリンガル Microsoft Office 365 コンサルタント（日本語・英語）

職務：バイリンガル Microsoft Office 365 コンサルタント
勤務地：東京・クライアント先常駐
言語：日本語・英語ともに流暢であること
経験：翻訳・通訳および Microsoft Office 365 コンサルティングの実務経験が最低2年以上あること

Microsoft Office 365 プラットフォーム（SharePoint、Teams、OneDrive、Exchange Online）に関する実務レベルの知識を有し、日本語および英語の両方に堪能な、経験豊富なバイリンガル M365 コンサルタントを募集します。

主な役割は、日本語を話すユーザー／ステークホルダーと英語を話す技術チーム間のコミュニケーションを橋渡しするとともに、M365 各ワークロードに対する実務レベルの機能コンサルティングサポートを提供することです。

本ポジションでは、正確な翻訳、ユーザーへのガイダンス、移行作業の支援、そして日本語・英語双方で実践的な M365 の知見を提供できる方が求められます。 高いコミュニケーション能力、異文化理解力、そして技術および機能面の理解力が不可欠です。

主な職務内容：

1. Microsoft Office 365 のコンサルティング

• SharePoint Online、Teams、OneDrive、Exchange Online 全体にわたる機能面でのサポートおよびガイダンスを提供する

• Microsoft Office 365 サービスの操作方法、機能理解、ベストプラクティスの定着について、エンドユーザーを支援する

• 日本人ユーザー向けに、日本語・英語のバイリンガルでウォークスルー、デモ、ガイダンスセッションを実施する

• 基本的な Microsoft Office 365 の問題に対するトラブルシューティングを行い、必要に応じて技術的な課題をエンジニアリングチームへエスカレーションする

• 技術的な内容を、非技術ユーザーにも分かりやすい日本語および英語で説明する

2. 翻訳・コミュニケーション支援

• 会議、トレーニングセッション、移行に関する議論、ユーザーサポート対応において、日本語と英語でリアルタイムに通訳・翻訳を行う

• メール、ドキュメント、FAQ、技術メモ、ユーザー向けコミュニケーション資料を翻訳する

• ビジネスおよび技術コンテンツの双方において、文脈に即した適切な翻訳を行う

• 日本のエンドユーザーとグローバルなデリバリーチーム間のコミュニケーションギャップを解消する

3. プログラムおよび移行支援

• 移行準備、ユーザーコミュニケーション、チェンジマネジメント、ステークホルダー調整において、プロジェクトチームを支援する

• 日本側のステークホルダーが、スケジュール、成果物、ユーザーに求められる対応内容を明確に理解できるよう支援する

• 日本人ユーザーの課題を管理・把握し、英語圏の技術チームと連携して迅速な解決を図る

• オンボーディング、コミュニケーション計画、ユーザー定着施策を支援する

4. ドキュメント作成およびレポーティング

• ガイド、FAQ、コミュニケーション資料、トレーニング資料、議事録、ステータスレポートなどの文書を日本語英語両方で作成する

• ユーザー課題、翻訳作業、M365 サポート活動に関する管理ログを体系的に維持管理する

• プロジェクトマネージャーおよびマネジメント層に対して、日本語と英語でサマリーおよびレポートを作成する

必須スキル・要件

• 日本語および英語において、会話・読み書き・ビジネスコミュニケーションが流暢であること

• IT または企業環境における、日英バイリンガル翻訳・通訳の実務経験が2年以上あること

• 以下に示す M365 サービスに関する機能面の十分な知識を有すること

• SharePoint Online（サイト、ライブラリ、基本的な権限管理）

• Microsoft Teams（会議、チャネル、コラボレーション機能）

• OneDrive for Business（ファイル管理および共有）

• Outlook／Exchange Online（メールボックスの基本操作、ルール、カレンダー）

• 技術的・非技術的な内容の双方を、正確かつ分かりやすく翻訳できる能力

• 多文化環境における優れたコミュニケーション能力および対人スキル

• 的確なフォローアップとタスク管理を行える、高い調整能力

歓迎要件（あれば尚可）

• IT 移行プロジェクトやデジタルワークプレース変革プロジェクトへの参画経験

• ServiceNow や Jira などのチケット管理ツールの使用経験

• アカウント管理、アクセス管理、デバイス、クラウド基礎など、一般的な IT 概念への理解

ソフトスキル

• 日本語および英語の両方で、高い傾聴力と明確な表現力を有すること

• 細部に注意を払いながら、複数の依頼を同時に管理できる能力

• 主体的で信頼性が高く、常にユーザー志向で行動できること

• 自律的に業務を遂行しつつ、グローバルチームと協働できる能力

Based on your role, please note that this position may require on-site presence at Infosys premises and/or client locations. Work location and on-site expectations will depend on projsect scope, phase, and business needs at the time of allocation, with flexibility governed by business and client requirements

We need individuals that:

• Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
• Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment, and first-class delivery.
• Demonstrate strong communication skills; ability to develop strategic on-going customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills.
• Enjoy team work, and actively contribute to their peer group as well as our customer account teams.
• Communicate at all levels from CIO to the technical staff on the ground.

Role Overview

We are seeking an experienced Bilingual M365 Consultant with strong working knowledge of Microsoft Office 365 platforms (SharePoint, Teams, OneDrive, Exchange Online) and fluent proficiency in both Japanese and English.

The primary responsibility is to bridge communication between Japanese-speaking users/stakeholders and English-speaking technical teams, while also providing hands-on functional consulting support across M365 workloads.

This role requires someone who can translate accurately, guide users, support migration activities, and provide practical M365 insights in both languages. Strong communication skills, cross-cultural awareness, and technical-functional understanding are essential.

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Key Responsibilities

1. Microsoft Office 365 Functional Consulting

· Provide functional support and guidance across SharePoint Online, Teams, OneDrive, and Exchange Online.

· Assist end users with navigating M365 services, understanding features, and adopting best practices.

· Conduct bilingual walkthroughs, demos, and guidance sessions for Japanese users.

· Support troubleshooting of basic M365 issues and escalate technical cases to engineering teams when required.

· Explain technical concepts in simplified Japanese and English, ensuring clarity for non-technical users.

2. Translation & Communication Support

· Deliver real-time verbal and written translation between Japanese and English during meetings, training sessions, migration discussions, and user support interactions.

· Translate emails, documents, FAQs, technical notes, and user communication materials.

· Ensure context-appropriate translation for both business and technical content.

· Bridge communication gaps between Japanese end users and global delivery teams.

3. Program & Migration Support

· Support project teams in migration readiness, user communication, change management, and stakeholder coordination.

· Ensure Japanese stakeholders clearly understand schedules, deliverables, and required user actions.

· Track Japanese user issues and coordinate with English-speaking technical teams for timely resolution.

· Support onboarding, communication plans, and user adoption activities.

4. Documentation & Reporting

· Prepare bilingual (Japanese & English) documentation including guides, FAQs, communication packs, training material, meeting minutes, and status reports.

· Maintain structured logs of user issues, translation tasks, and M365 support activities.

· Provide bilingual summaries and reports to project managers and leadership.

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Required Skills & Qualifications

• Fluent Japanese and English proficiency (spoken, written, business communication)
• Minimum 2 years of bilingual translation/interpreter experience in IT or corporate environment
• Strong functional knowledge of Microsoft 365 services, including:
• SharePoint Online (sites, libraries, permissions basics
• Microsoft Teams (meetings, channels, collaboration)
• OneDrive for Business (file management & sharing)
• Outlook / Exchange Online (mailbox basics, rules, calendar)
• Ability to translate both technical and non-technical content clearly and accurately.
• Strong communication and interpersonal skills in multicultural environments
• Good coordination abilities with consistent follow-up and task tracking.

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Preferred Qualifications (Nice to Have)

· Experience working on IT migration or digital workplace transformation projects.

· Familiarity with ticketing tools such as ServiceNow or Jira.

· Understanding of general IT concepts (accounts, access management, devices, cloud basics).

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Soft Skills

· Strong listening and articulation abilities in both Japanese and English.

· High attention to detail with the ability to manage multiple requests.

· Proactive, dependable, and user-focused approach.

· Ability to work independently and collaborate with global teams.

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (JAPAN)

• Term Life Insurance
• Referral Bonus Programs
• Year‑End Tax Support
• Paid annual leave and bereavement Leave and Statutory Holidays
• Short Working Hours for employees with caregiving responsibilities.
• Statutory Social Insurance: Welfare Pension, Unemployment Insurance, Health Insurance, Nursing Care Insurance and Worker’s Compensation Insurance
• Health & Wellbeing support: Annual Health Checks with partial cost reimbursement, Stress Checks & Industrial Physician support
• Employee Engagement and Wellbeing: Employee Events, Wellbeing Programs, Reward & Recognition
• Workplace Amenities: On‑site amenities include complimentary beverages.

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.
Here from our recruiter on their experience working with Infosys as an Employer

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infy_REC_Helpdesk@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”